Community Services Program Coordinator

Job Description

Job Description

 

A great opportunity to work for a national leader in hospice and palliative care supporting our community services initiatives. 

About HopeHealth:
HopeHealth, a 501(c)(3) nonprofit organization, is one of the largest independent nonprofit hospice and palliative care provider in New England, and a national leader in end-of-life care through its academic affiliation with Brown University’s Alpert Medical School. Founded in 1976, HopeHealth is the 2nd-oldest hospice organization in the country and will celebrate its 50th anniversary in 2026 with a fundraising campaign and celebratory events. The HopeHealth Hulitar Hospice Center, a 30-bed inpatient unit, is the only freestanding hospice center in Rhode Island. HopeHealth employs over 500 medical, clinical, operations and administrative staff, headquartered in Providence and with offices in Wakefield, RI and Attleboro, MA. Through its strong partnerships with regional health care organizations, HopeHealth serves more than 13,000 patients, and 2,000 children and adults in grief support programs. These services cover the entire state of Rhode Island—including Block Island—as well as 60 towns in southeastern Massachusetts. 

About the Position:

The Community Services Coordinator assists with the coordination and administrative functions of all areas under clinical outreach and community services including grief support, volunteer services, community education, caregiver programs, support groups, PediPal and Alzheimer’s program. The position also plays an important role in supporting HopeHealth’s growth strategies by working in the community to further the awareness and understanding of services provided by HopeHealth. The role works in close collaboration within the direction of the Sr. Director of Clinical Outreach & Community Relations and managers within that discipline. This is both an internal and external facing role at HopeHealth. 

 

ESSENTIAL DUTIES AND RESPONSIBILITES

 

• Coordinates and assigns volunteers to support group facilitation and community facing events that are consistent with the goals, definition, philosophy, and purpose of HopeHealth.

 

• Creates and maintains a detailed and updated/real time calendar of all community events that HopeHealth participates in and will participate ensuring proper representation has been secured and appropriate event strategy is in place. 

• Provides first line customer service to programs within Community Services department by responding to customer inquiries. Provides information to those inquiring or routes inquiries to appropriate personnel, takes messages or relates information in a confidential, accurate, timely and professional manner. 

• Assists in the planning and implementation of year-round programming for all departments within community services including but not limited to Camp BraveHeart, Weekend of Hope & Healing, annual remembrance events, virtual and community education, volunteer appreciation and other events, Pedi Pal family events, and the Alzheimer’s Program. 

• Responsible for data management as it pertains to all community service programs and performs data entry in alignment with the needs of the community services department. 

• Collaborates with department managers, to support the creation and

maintenance of all communication and support materials internally and externally for Community Services Department. Maintains all new collateral in Community Resource Database. 

• Coordinate services with other program staff members and external vendors. Register callers for various community service programs as needed. Register attendees, create invoices, collect credit card or check payments for community services programs. Submitting, tracking and following up with submissions of invoices, and reimbursement receipts. Assist with set up and registration for community service events.

• Monitors internal folders and documents for all community services departments, updating as needed and notifying staff of changes.

• Coordinate all tasks related to various ongoing mailings for community services department including bereavement monthly mailing, quarterly dementia caregiver mailing, and support group schedules. May coordinate work for office volunteers to assist with these tasks and others. 

• Provide outreach to and attend community fairs representing HopeHealth in areas of interest to HopeHealth as an expansion of community development. 

• Is a subject matter expert in HopeHealth services and is able to clearly articulate to audiences the value of services we provide. 

• As directed by manager, conducts community outreach representing HopeHealth services in alignment with growth strategies. 

• Consistently apply the HopeHealth values in all aspects of work, complying with established HopeHealth mission, policies, procedures and objectives in quality assurance, safety, environment, infection control and HIPAA compliance. 

• Special projects and other duties as requested by Senior Director of Clinical Outreach and Community Relations. 

 

 

QUALIFICATION REQUIREMENTS

 

• Associate degree in Human Services, Communications, Public Relations, Marketing, Healthcare Administration, Social Services, or a related field; equivalent combination of education and relevant experience may be considered. 
• Minimum of 2 years of experience in community services, nonprofit programming, healthcare, social services, event coordination, volunteer coordination, or a related field. 
• Demonstrated ability to coordinate multiple programs, projects, events, and priorities simultaneously while maintaining attention to detail and follow-through. 
• Strong organizational and time-management skills, with the ability to maintain accurate records, schedules, program information, participation data, and follow-up activities. 
• Proficiency with Microsoft Office/365 and the ability to learn and effectively utilize databases, scheduling platforms, and other program-tracking tools. 
• Excellent verbal and written communication skills. 
• Ability to work independently while collaborating effectively with colleagues across departments. 
• Ability to represent HopeHealth professionally and authentically at community events, meetings, educational programs, and partner activities. 
• Strong interpersonal skills and demonstrated ability to build positive, respectful relationships with individuals and organizations throughout the community. 
• Ability to engage comfortably with diverse audiences and adapt communication style to different settings and populations. 
• Ability to manage changing priorities, competing deadlines, and frequent interruptions while maintaining professionalism and composure. 
• Commitment to the mission and values of HopeHealth and an understanding of the importance of hospice, palliative care, grief support, and community-based services.

What are the job benefits?

  For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing 

For your career:

• A robust orientation programs
• Educational assistance 
• Reimbursement for certifications 
• HopeHealth Clinical Education Lab (continuing education)

 

Discover a career that transforms lives – including yours.  

At HopeHealth, health care is more than a career choice. It’s a calling. 

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day. 

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours.

We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do. 

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day. 

HopeHealth is a not-for-profit market leader serving communities in Massachusetts and Rhode Island. 

 

About Our Team

At HopeHealth, we share a heartfelt commitment to helping patients live safely and independently at home. Join our team, and you'll find: 

• No two days are the same.  You'll feel professionally rewarded in an exciting and dynamic work environment and be part of delivering innovative and cutting-edge specialty services.
• Your expertise and unique perspective will be valued. In our inclusive work culture, our employees are free to work autonomously while feeling authentic support from their team. You’ll experience the mutual respect, collaboration and trust of a healthcare team that’s committed to going above and beyond for every patient – and for every member of the team.
• A flexible work schedule and generous benefits.  You’ll have the ability to work with scheduling flexibility designed to maximize your work/life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.

 

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity, and Inclusion: 

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace. We believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families. 

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability – are warmly welcome at HopeHealth. 

 

8:00am-4:30pm
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