Field Service Engineer II

Overview The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations. The Customer Service Engineer provides on‑site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, preventative maintenance, training of customer personnel, system audits, and installation of various retrofits to material handling equipment. In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, and system control issues, and may assist with equipment installation and subcontractor management. Responsibilities Conduct planned and emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts. Prepare needed tools and review drawings and other documentation for service calls. Complete service reports, expense reports, preventive maintenance contracts, and system audit reports. Research part numbers and other service information prior to and during service calls. Check retrofit part orders and rebuild project part orders. Communicate with customers about system‑related issues. Prepare for services, review SOWs, budgets, and staffing requirements. Review service reports with the customer and update dashboard incident retrieval. Conduct system walk‑downs or walk‑throughs. Assist in training customer maintenance staff. Complete warranty request forms and direct or conduct rebuilds on field equipment. Diagnose field mechanical and controls programming issues. Work with Engineering and Parts to file parts requests and resolve field issues, and work with Engineering on system projects. Communicate with other CSEs, management, and engineering to discuss solutions to problems. Assist Technical Support with mechanical‑related calls. Upsell customers on upgrades and new products to enhance efficiency. Assist in training other CSEs in the field. Perform other duties as requested, directed, or assigned. Up to 90% overnight US and international travel may be necessary. Physical Demands This position requires manual tasks such as using hands to grip and operate controls, lifting and/or moving up to 20 pounds, and requires good vision (close, distance, color, peripheral, depth perception) and the ability to learn, concentrate, think, read, talk, and hear. Reasonable accommodations can be made for individuals with disabilities. Qualifications In addition to Level One qualifications: Bachelor’s Degree in engineering plus three to five years of field service, system maintenance, mechanical, electrical, and controls troubleshooting or equivalent experience in a similar position, showing progressive increase in responsibility. Benefits Medical Insurance Dental Insurance Vision Insurance Health Care Concierge Service 401(k) Retirement Plan (Pre‑tax & Roth) Company‑paid Basic Life Insurance, Short‑Term Disability & Long‑Term Disability Voluntary Life & AD&D Insurance Voluntary Accident, Critical Illness & Hospital Indemnity Insurance Pet Insurance Milk Stork Program Wellness Program with gift card redemption and wellness challenges Paid Time Off (Vacation, Sick & 10 Holidays) Training & Development KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. #J-18808-Ljbffr Kpi-Solutions