Customer Sales Representative

Customer Service & Design Support Representative Immediate Hire | Full-Time | Remote (East Coast Hours) Location: Remote – Must be available 9:00 AM – 6:00 PM EST, Monday–Friday Job Type: Full-Time Experience Level: Entry-Level / Recent Graduates Welcome About Us We are a growing Cookie company dedicated to delivering exceptional service experiences to our clients. We believe that great customer service isn't just about answering questions—it is about providing fast, clear, accurate, and visually engaging solutions. We are looking for a versatile Customer Service Representative who can handle client inquiries while leveraging design and data tools to elevate our support materials and tracking. The Opportunity The Customer Service & Design Support Representative will serve as the primary point of contact for our customers, resolving inquiries via email, chat, and phone. In addition to traditional support, this hybrid role requires a creative and analytical individual. You will use Excel occasionally, and utilize Canva and Photoshop to create visual mockups, update digital assets, and personalize customer communications. Key Responsibilities 1. Customer Service & Client Engagement Serve as a primary point of contact for corporate and D2C customers via email, phone, and online channels. Respond to customer inquiries promptly, professionally, and accurately. Assist corporate clients with custom decorative cookie orders, including design concepts, color selections, personalization, and order details. Help customers navigate product options and bring their creative ideas to life. Resolve customer concerns with professionalism, empathy, and creative problem-solving. Proactively thank every customer for their order and help create a positive customer experience. Maintain a strong understanding of our products, policies, and ordering processes. 2. Creative Design & Visual Support Create custom cookie design mockups and visual concepts for clients. Assist with color selections, design inspiration, and creative layouts. Use Canva and Adobe Photoshop to edit, resize, and enhance product images and promotional graphics. Create professional, visually appealing templates for customer outreach and sales presentations. Assist with updating digital assets and product imagery. Stay current with social media trends and creative content ideas. 3. E-Commerce & Technology Work within Shopify to manage customer inquiries, review orders, and support day-to-day e-commerce operations. Learn and utilize tools such as Canva, Adobe Photoshop, and Claude AI to improve efficiency and creativity. Assist with maintaining accurate customer information and order details. Be comfortable learning new platforms and technology as the business grows. 4. Data Tracking & Administrative Support Maintain and organize customer information, feedback logs, and support tracking using Excel. Assist with identifying customer service trends and opportunities to improve internal processes. Provide administrative and project support to the Sales Director, Operations Manager, Bookkeeper, and Owner as needed. Assist with special projects and general team initiatives. Required Skills & Qualifications Excellent written and verbal communication skills. Creative eye with an interest in design, color theory, and visual presentation. Strong interest in cookie decorating, custom designs, and the creative process. Comfortable using technology and eager to learn new software. Knowledge of Canva; familiarity with Adobe Photoshop is a plus. Familiarity with Shopify or a strong willingness to learn it quickly. Basic Microsoft Excel skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize, and meet deadlines. Positive attitude, resourcefulness, and a willingness to take initiative. Interest in social media, digital marketing, and e-commerce. Preferred Qualifications Recent college graduate or early-career professional. Previous customer service, retail, hospitality, or administrative experience. Experience with Canva, Photoshop, or other creative design tools. Familiarity with AI tools such as Claude. Experience with Shopify or other e-commerce platforms. Examples of creative work, design projects, or social media content are welcome. Who Would Be a Great Fit? We are looking for someone with get-up-and-go energy! Someone who: Takes initiative rather than waiting to be told what to do. Is naturally curious and enjoys learning new things. Has a creative mindset and enjoys making things look great. Is comfortable communicating with customers and working as part of a team. Can think outside the box and find solutions. Is dependable, organized, and takes pride in their work. Wants an opportunity to develop professionally and grow with a company. You don't have to be an expert in everything. We are looking for the right attitude, creativity, work ethic, and willingness to learn. What We Offer Opportunity to work alongside an experienced Sales & Marketing team. Hands-on exposure to sales, marketing, e-commerce, and creative design. Opportunity to develop new technical and professional skills. A collaborative environment where your ideas and contributions matter. Growth potential as the company continues to expand. #J-18808-Ljbffr