Compliance Complaints Analyst

Onsite Role


Position will support the Bank's Complaint Management Department in ensuring the complaints program has connectivity across the company by supporting organizational projects designed to continue improving complaint data quality & reporting.

• Data Analysis - Experience leading efforts to aggregate and analyze data from across a variety of disparate sources Required
• Complaints Oversight - Experience working with complaints in a regulated financial services company (preferably in a Large Financial Institution) Highly desired
• Risk Identification - Experience in identifying gaps in a business process and perform a root cause analysis to determine a solution Highly desired
• Project Management - Experience leading cross-functional efforts to deliver high quality and accurate implementations Desired
• Regulatory Compliance - Experience in working to implement and ensure compliance with banking laws, regulations and policies Required

Overview :


This position is responsible in supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program of the Bank. The role will be primarily focused on ensuring that enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.


Responsibilities:

• Process Design/Documentation - Able to create and update business documentation including business requirements, process flows, user guides, procedures, and/or other supporting documentation.
• Reporting - Assist with efforts to develop and consolidate enterprise complaint reporting functionality to ensure alignment across multiple business lines. Supports the creation of reporting and data visualizations that provide actionable insights across internal and external stakeholders.
• Project Management - Capable of leading and documenting cross-functional initiatives with a wide range of stakeholders while ensuring that those efforts deliver high quality and timely results.
• Regulatory Compliance - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.
• Risk Identification - Able to quickly conduct root cause analysis to analyze business processes and systems to identify areas of risk, develop corrective actions, and lead the implementation to ensure the bank remains compliant with all applicable requirements.

Minimum Qualifications:

• Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking

Preferred Qualifications:

• Experience with data aggregation and visualization tools such as Cognos, Tableau, etc....
• Prior experience with developing and implementing data management structures, documentation and technology integrations
• Able to work independently in a rapidly changing and fast-paced atmosphere
• Comfortable in communicating with senior executives and providing credible challenge as needed

Overview:


This position is responsible in supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program of the Bank. The role will be primarily focused on ensuring that enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.

Responsibilities:

• Process Design/Documentation - Able to create and update business documentation including business requirements, process flows, user guides, procedures, and/or other supporting documentation.
• Reporting - Assist with efforts to develop and consolidate enterprise complaint reporting functionality to ensure alignment across multiple business lines. Supports the creation of reporting and data visualizations that provide actionable insights across internal and external stakeholders.
• Project Management - Capable of leading and documenting cross-functional initiatives with a wide range of stakeholders while ensuring that those efforts deliver high quality and timely results.
• Regulatory Compliance - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.
• Risk Identification - Able to quickly conduct root cause analysis to analyze business processes and systems to identify areas of risk, develop corrective actions, and lead the implementation to ensure the bank remains compliant with all applicable requirements.

Minimum Qualifications:

• Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking

Preferred Qualifications:

• Experience with data aggregation and visualization tools such as Cognos, Tableau, etc....
• Prior experience with developing and implementing data management structures, documentation and technology integrations
• Able to work independently in a rapidly changing and fast-paced atmosphere
• Comfortable in communicating with senior executives and providing credible challenge as needed