Collections Specialist
Robert Half
Job Description
Job Description
We are looking for a Collections Specialist to support receivables and account resolution efforts for a long-term contract opportunity. This position focuses on managing commercial and consumer collections, maintaining accurate account records, and working closely with internal teams to resolve billing issues efficiently. The ideal candidate brings strong experience in collection processes, a detail-oriented communication style, and hands-on proficiency with Oracle and SAP.
Responsibilities:• Manage commercial and consumer accounts to drive timely payment resolution and reduce outstanding balances.
• Review account activity, identify delinquent trends, and follow up with customers through appropriate collection methods.
• Investigate billing questions and coordinate with internal departments to resolve discrepancies affecting payment status.
• Maintain complete and accurate documentation of collection efforts, customer communications, and account updates within system records.
• Reconcile account details and support credit and collections activities to improve cash flow and account accuracy.
• Use Oracle and SAP to monitor receivables, update account information, and track collection progress.
• Prepare status updates on aging accounts and escalate high-risk items when additional action is needed.• Experience handling both commercial and consumer collections in a business environment.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Background in billing collection and broader collection process management.
• Hands-on experience using Oracle and SAP for account review, documentation, or collections tracking.
• Strong written and verbal communication skills with the ability to manage customer interactions professionally.
• High attention to detail and accuracy when updating records and reviewing account information.
• Ability to prioritize a high-volume workload and follow through on outstanding collection items.
Vacancy posted 3 days ago
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