Director of Operations

Job Details: Job Location: Portland, ME 04102, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: None, Job Shift: Day, Job Category: Executive, We are seeking an experienced and highly motivated Director of Operations to join our leadership team. This is a key leadership position responsible for providing strategic and day-to-day operational oversight across multiple areas of the organization. Reporting directly to the CEO, the Director of Operations will work closely with physicians, clinical leaders, department managers, and administrative leadership to drive operational excellence, strengthen the patient experience, support our employees, and help position Maine Eye for continued growth. The Leadership Qualities We Value We are looking for a leader who demonstrates strategic thinking, accountability, collaboration, adaptability, and operational excellence. The successful candidate will develop strong managers, communicate clearly and consistently, approach challenges with practical solutions, and keep the patient and employee experience at the center of operational decision-making. What You'll Do Provide strategic and day-to-day leadership across Maine Eye's operational departments and multiple practice locations. Oversee and support managers responsible for Surgical Scheduling, Front Office Operations, Checkout/Doctor Secretaries, Facilities, Marketing, and other operational functions. Lead, coach, and develop department managers by establishing clear expectations, monitoring performance, and promoting accountability and employee engagement. Evaluate workflows, policies, and operational processes to improve efficiency, productivity, quality, and service across the organization. Ensure operations support an exceptional patient experience by monitoring patient access, scheduling efficiency, wait times, service standards, and patient concerns. Provide leadership oversight of surgical scheduling, including coordination, utilization, cancellations, delays, and opportunities to improve surgical capacity. Oversee facilities operations, including maintenance, vendors, security, operational readiness, and support for renovations, expansions, and other projects. Provide leadership oversight of marketing and community initiatives that support Maine Eye's brand, services, growth, and patient engagement. Establish and monitor operational performance measures and use data to identify trends, address challenges, and drive continuous improvement. Partner with Finance on departmental expenses, budgeting, forecasting, and responsible use of organizational resources. Collaborate closely with the CEO, physicians, clinical and ASC leadership, Human Resources, Finance, Revenue Cycle, and other departments to support organizational goals. Lead and support strategic initiatives, process improvements, change management, and implementation of new systems and programs. Experience & Qualifications Bachelor's degree in a related field preferred; Business or Healthcare Management 5+ years of practice management experience required. Healthcare experience required; ophthalmology experience preferred. Experience working within a multi-site or regional organization and a fast-paced, growth-oriented environment. Why Maine Eye? At Maine Eye, our employees are at the heart of everything we do. We're proud to have many long-tenured employees who have built their careers with us. Reflecting on the strong relationships, stability, and sense of community that are an important part of our workplace. Join a team where experience is valued, collaboration matters, and you can make a meaningful impact on our employees, patients, and the continued success of Maine Eye. Our comprehensive benefits package for eligible employees may include: Exceptional employee eye care benefits and discounts Medical and Dental Insurance 401(k) Retirement Plan with company match of up to 5% Company Profit Sharing Paid Time Off 9 Paid Holidays plus a Floating Holiday Company-Paid Life Insurance with supplemental options Company-Paid Short-Term Disability Long-Term Disability Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Continuing education and professional development opportunities Employee recognition and engagement programs Join the Maine Eye team, a leading ophthalmology practice proudly recognized in 2026 as having Maine's #1 Surgery Center and ranked among the top surgery centers in the nation. Be part of an organization committed to exceptional patient care, operational excellence, and a supportive workplace. Maine Eye Center employment is contingent upon successful completion of applicable background screening. Maine Eye Center is committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr Paycom