Sr Manager, Software Engineering - Payments Technology

Overview

We’re building a relationship‑oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC we empower our team members to make a meaningful impact and value each individual’s contributions.

What You’ll Be Doing

As Software Engineering Manager, you will manage multiple development projects, development groups, and application support functions for a major line of business. You apply professional knowledge to oversee the development, testing, and implementation of organization‑wide systems, directing, motivating, and developing staff to maximize individual contribution.

The Manager of Payments Technology oversees day‑to‑day operations, development, and support of payment technology solutions. You will manage a team of engineers and analysts ensuring reliable delivery and integration of payment systems such as SWIFT, Wire, ACH, Instant Payments, and Zelle. The role requires hands‑on experience with payment processing technologies, API integrations, and vendor platforms.

This hybrid role requires 2‑3 days onsite per week.

Key Accountabilities

Team Leadership & Development

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
• Foster a collaborative and high‑performance team culture.

Payments Technology Operations

• Oversee daily operations and support of payment systems to ensure high availability and performance.
• Coordinate incident management, problem resolution, and system monitoring for payment applications.

Project Delivery & Integration

• Lead and participate in projects to implement and enhance payment processing solutions (SWIFT, Wire, ACH, Instant Payments, Zelle).
• Support API enablement and integration efforts with internal and external partners.

Vendor Management

• Work closely with vendor partners such as FIS, Fiserv, Finastra, and other fintech providers to ensure optimal performance and service delivery.
• Support evaluation and onboarding of new payment technology vendors.

Process Improvement

• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
• Ensure compliance with regulatory requirements and industry standards.

Collaboration & Communication

• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

Experience & Qualifications

• 10+ years in payment technology, financial services, or a related field.
• Extensive knowledge of banking products, services, and industry regulations; expertise in current industry trends and developments.
• Strategic thinking ability aligned with bank objectives.
• Experience managing or leading technical teams.

Technical Skills

• Experience with API development and integration using Microsoft stack – Azure, SQL, .NET; Microsoft API Management or MuleSoft is a plus.
• Hands‑on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).
• Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.

Process & Methodology

• Working knowledge of Agile, Scrumban, or similar methodologies.
• Understanding of ITIL processes and best practices in production support.

Other Skills

• Strong analytical, problem‑solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.

Compliance & Conduct

• As a CIBC employee, you must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• You must conduct yourself consistently with CIBC’s Code of Conduct, policies, frameworks, guidelines, processes and controls, and act in accordance with our purpose and shared values.
• Complete all annual Corporate Mandatory Training and Testing modules and additional business‑specific modules as required.
• Escalate matters through the appropriate channels (HR, management, Ethics Hotline, Whistleblower) if activities are inconsistent with CIBC policies.

Authorities & Decision Rights

• Recommend changes to business processes to enhance operational efficiency and effectiveness.
• Assign tasks, select individuals for hire, assess performance, make compensation decisions, and take disciplinary measures up to termination.

Working Conditions

• Normal office environment.
• Hybrid work arrangement.
• No visa sponsorship.

Compensation & Benefits

Salary range: $170,000 – $200,000. Eligible for incentive compensation plans and discretionary bonuses. Benefits include Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, other insurance, Paid Time Off (Sick Leave, Parental Leave, Vacation), Holidays, and a 401(k) plan.

Job Information

• Location: IL‑70 W Madison St, 10th Fl.
• Employment Type: Regular.
• Weekly Hours: 40.
• Skills: Analytical Thinking, Application Development, Application Testing, Emerging Technologies, People Management, Project Management Technology, Technical Leadership, Work Collaboratively.

Legal and Application Requirements

• All applicants must be legally eligible to work at the specified location.
• Applications will be evaluated through assessment and skills tests.