Systems Support Engineer (UAT & Development)

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Systems Support Engineer , you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.

You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.

• Bachelor’s degree in computer science, engineering, or related STEM field
• 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
• Experience with incident response and root cause analysis
• Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
• Experience with scripting / automation using languages such as Python, Bash, Go, Java, or JavaScript
• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
• Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting

• Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
• Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
• Tracking and reporting on environment performance, including outage metrics and improvements delivered
• Collaborating with production operations and development teams to share best practices and ensure consistent operations
• Ensuring the status and stability of lower environments to deliver operational excellence

• Intent over Instruction: We set goals; you determine the best way to achieve them
• Reliability & Accountability: You own your domain and follow through on commitments
• Continuous Improvement : You’re always looking for ways to align, monitor, and optimize environments
• Collaboration: You build strong partnerships across teams and disciplines

• You enjoy diagnosing problems and thinking creatively about solutions
• You enjoy hands-on operational problem-solving and are curious about the bigger picture
• You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
• You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology