Assistant Service Manager

ASSISTANT MANAGER - JIFFY LUBE MULTICARE Position Purpose To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees. Job Responsibilities Assist Store Manager in day to day management duties. Manage store operation in absence of Store Manager. Resolve customer issues. Understand and comply with OSHA and EPA standards. Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation. Ensure equipment and facilities are maintained. Handle personnel issues in absence of Store Manager in a professional manner. Ensure the store is opened and closed promptly. Counsel employees in absence of Store Manager, as needed. Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation. Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines. Assist management team in upholding store image standards. Other duties as requested or assigned. Job Competencies Customer service skills to manage the customer’s experience and difficult customer situations. Ethics and integrity to treat others with respect. Basic computer skills to enter customer and vehicle information correctly. Cash handling skills. Supervisory skills. Required Work Experience (Required to be considered for this position) Previous auto shop management experience ortwo (2) years of AutoTechnicianexperience required. Education High school diploma or a GED #J-18808-Ljbffr