System Engineer

A Systems Engineer is responsible for delivering first class service, advice and technical support to ACT clients, through the highest standards of customer service, efficiency, knowledge, and integrity. This includes proactive management of client technology, resolving high-priority escalations and contributing standards and procedures to the ACT client community. Systems Engineers serve as an escalation point for junior and mid-level technicians and augment deliverables for technology managers. The candidate will interface with high profile Health/financial industry clients daily thus requiring the highest level of presentation, communication, and professionalism. The Systems Engineer will be responsible for supporting their CTM (Client Technology Manager) and Senior Engineers with high-level technology consulting, architecture of client networks, risk mitigation, security solutions, and support services that meet the demands and expectations of your clients. The CTM has full visibility and complete oversight of all client technologies as well as knowledge of all projects, upgrades, build outs, support requests, and maintenance activities.The Systems Engineer will be responsible for supporting their CTM and Senior Engineers via technology design and execution, overseeing service incidents, hardware and software implementations, and infrastructure improvements.Additionally, the Systems Engineer will be responsible for high level system troubleshooting, cloud and server troubleshooting both physical and virtual. Responsibilities include: · Reviews and contributes to revising processes, procedures, and new improvements. · Participate in regularly scheduled and ad-hoc technology meetings with peers and clients. · Participates in developing, communicating, and maintaining ACT standards · Motivated to pursue technical certifications and further education · Highly self-motivated and directed, in a fast-paced team environment · Sharp attention to detail with analytical and problem-solving abilities · Effective time management in working on tasks and work items · Displays fundamental leadership skills when working with junior-level employees · Can interpret customer needs and translate to technical deliverables · Verify and Maintain Network Device backups · Work with NOC Team on Data Protection · Work on high level tickets and escalations from Service Desk. · Create, Modify, and Troubleshoot IPSEC VPNs · Engage in Information sharing with Vendors · Participate in client projects · QC devices prepped by others as well as have your work items QC’d · Configure, Manage, and Troubleshoot Switches and Firewalls · Manage Servers both Physical and Virtual · Implement new technologies · Intune, Entra, Nerdio · Manage Azure resources and O365 Technical Requirements: · Advanced understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls · Deployment and troubleshooting of operating systems and applications · Experience with Microsoft Windows, Microsoft Office, and Microsoft Server · Android/iOS configuration, troubleshooting and integration with MDM solutions · Advanced experience with public cloud technologies with an emphasis on M365 and G-Suite · Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Mobile VPN, Content Filtering) · Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral) · Ability to perform patching and maintenance of systems · Experience with backup configuration and data recovery · Advanced knowledge of e-mail and spam troubleshooting · Administering Active Directory and Azure Hybrid and Entra · Experience with virtualization software such as VMWare, Hyper-V, and VDIs · Understanding of HaaS, IaaS, SaaS · Understanding of network troubleshooting (switching and routing, security ACL) · Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management) Position Requirements: · College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 4-6 years of end user support · Exceptional written and oral communication skills · Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning Additional Duties: · Implement ACT’s network and security standards · Update Work Instructions as needed · Engage with cross-functional teams to accomplish corporate and departmental goals · Maintain Service Level Agreements · Track all requests in the corporate ticketing system. · Log notes and time on Service tickets and Project tasks · Submit Timesheets as required weekly Work Conditions: · Ability to travel for business and work beyond normal business hours when necessary · Ability to work extra hours as needed (including late nights and weekends) · Ability to sit at desk or workstation for extended periods of time · Ability to lift and transport 40-lb objects, such as computers and peripherals · Ability to participate in an On-Call escalation rotation lasting 7-days at least 6 times a year · Reliable transportation to conduct site surveys also meet vendors and clients Model our Core Values; Clarity, Accountability, Methodical, Teamwork, Discipline