IT Engineer

IT Engineer

Quartermaster AI is a defense technology company with a mission to make the ocean a safe and sustainably managed resource for all. By leveraging cutting-edge AI and robotics, we unlock capabilities that were only recently impossible. Our distributed open-ocean systems enable every vessel to sense, compute, and communicate, enhancing maritime domain awareness for those who need it most.

As we enter an era of strategic competition, Quartermaster is committed to bringing advanced autonomy, AI, and sensor technology to our partners in months, not years. We're building something that matters—and we need exceptional people to help us do it.

What You'll Do

• Provide End-User Support: Serve as the primary point of contact for IT issues across the organization. Troubleshoot hardware, software, and connectivity problems with a focus on rapid resolution and excellent user experience.

• Manage Device & Identity Infrastructure: Administer our MDM platform (JumpCloud), ensuring all devices are properly enrolled, configured, and secured. Manage user provisioning, access controls, and off-boarding workflows.

• Implement Single Sign-On (SSO): Lead the rollout and ongoing management of SSO integrations across our SaaS tooling, improving security posture and simplifying access for the team.

• Support Security Policy Implementation: Partner with security leadership to develop and enforce IT security policies. Help maintain compliance with frameworks like NIST 800-171.

• Automate & Script: Write scripts in Bash and Python to automate repetitive tasks, deploy software, and configure systems at scale. Comfortable working in the command line.

• Manage Office IT Infrastructure: Set up, configure, and maintain office IT equipment including networking gear, workstations, printers, and video conferencing systems.

• Create Clear Documentation: Write and maintain clear, concise documentation for IT processes, configurations, and troubleshooting guides.

• Manage SaaS Administration: Administer productivity platforms including Google Workspace and Microsoft 365, managing licenses, permissions, and integrations.

• Juggle Multiple Projects: Balance competing priorities and manage multiple IT initiatives simultaneously without dropping the ball.

Required Qualifications

• 3+ years of experience in IT operations, systems administration, or a related technical role

• Hands-on experience with MDM platforms (JumpCloud, Jamf, Kandji, or similar)

• Strong understanding of SSO/SAML integration and identity management concepts

• Proficiency scripting in Bash and Python

• Experience with command-line administration on macOS and Linux

• Familiarity with Google Workspace and Microsoft 365 administration

• Experience setting up and managing office IT equipment and networking

• Strong troubleshooting skills with a customer-service mindset

• Excellent written and verbal communication skills

• Ability to work independently and manage multiple projects in a fast-paced startup environment

• Collaborative spirit and a drive to continuously learn new technologies

Preferred Qualifications

• Experience in defense, government, or high-growth startup environments

• Familiarity with Zero Trust security principles

• Experience with endpoint security tools (CrowdStrike, SentinelOne, or similar)

• Relevant certifications (CompTIA A+/Network+/Security+, ITIL, Microsoft, etc.)

• Experience supporting remote-first or distributed teams

• Familiarity with compliance frameworks (NIST 800-171, SOC 2, etc.)

Why Join Us?

• Mission-Driven Work: Contribute to technology that enhances national and global security

• High Impact: Be a foundational member of our IT organization with significant ownership and growth potential

• Startup Speed: Move fast, ship solutions, and see your work make an immediate difference

• Exceptional Team: Collaborate with top-tier professionals across engineering, operations, and security

• Competitive Compensation: Salary, equity, and comprehensive benefits

• Flexibility: Remote-first culture with flexible work arrangements