Manager, Customer Logistics

Get AI-powered advice on this job and more exclusive features. MUSH is a people-first food company on a mission to fuel humanity with healthy food and positive energy. Founded in 2015, we believe that better food fuels better outcomes. Our lineup of refrigerated products: ready-to-eat overnight oats, oatmeal smoothie squeeze pouches, and protein bars are healthy, satiating, and convenient. If you aspire to make the world a little healthier and want to build a reputation of doing hard things well, MUSH may be a great place for you. MUSH has expanded from local farmers’ markets to selling at thousands of retailers across the continent. We are seeking a high performer to join our Supply Chain Team as a Customer Logistics Manager. This individual will play a key role in managing and improving our procurement operations to support the continued growth and success of the business. Role Description MUSH is looking for a Customer Logistics Manager to oversee and optimize our end-to-end logistics operations. The Customer Logistics Manager will collaborate with customers, carriers, warehouse personnel, and cross‑functional internal teams to ensure seamless execution. Key Responsibilities Logistics & Transportation: Manage end-to-end logistics for all customer orders: Receive and confirm orders. Plan and tender all shipments across all transportation modes. Track and trace all shipments from loading through delivery. Ensure all shipments meet cold chain compliance and traceability standards. Resolve delays and discrepancies through delivery. Own sourcing and relationship management for carriers, warehousing, and fulfillment partners. Develop and maintain vendor compliance programs across retailers to ensure ongoing compliance and exceptional service. Develop tools to forecast, measure, and report KPIs on cost and service for both outbound and inbound transportation. Customer Supply Chain: Serve as the primary point of contact for customers to ensure all orders are accurately planned in ERP systems with correct quantities, delivery windows, and product details. Monitor and report on service metrics, ensuring alignment with service‑level agreements and expectations (e.g., fill rate, OTIF). Ideal Candidate 4+ years experience in logistics, preferably in food/CPG. Familiarity with major retailer and distributor routing requirements. Proven experience managing 3PLs and carriers. Hands‑on experience managing customer orders in EDI and ERP systems. Exceptional proficiency in Google Suite, Microsoft Excel. Strong organizational skills and attention to detail. Experience designing and implementing operations processes. Benefits & Perks Medical, Dental, Vision Life insurance 401k plan including 4% matching Unlimited PTO 9 Holidays Unlimited MUSH in office Company swag Cultural Requirements Embody MUSH’s Core Values. Team and customer first mentality. Teammate: know when to follow, know when to lead; always serving others. Beginner’s Mind: provide possibilities, options, and solutions. Communicator: use tact and precision to communicate ideas, issues, and feedback. Self‑Starter: there is no turn‑key manual for success, you are helping to build one. Results Driven: you demand results, and focus on the robust processes that yield them. Attention to Detail: unwavering discipline with little things that make big differences. Relationship Builder: customer first mentality with all internal & external counterparts. Problem Solver: expect the unexpected; be agile & effective in combating issues. Thrive on Adversity: our goals are lofty and our values are grounded in humility. We bite off more than we can chew and roll our sleeves up when the situation calls for it. Fun: check the fun box every day. Love what you do & do it well. #J-18808-Ljbffr MUSH