General Manager (Dunkin Donuts)

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably. Key Responsibilities: Operations Management Lead day-to-day restaurant operations in a fast-paced environment Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction Maintain compliance with all company standards, policies, and procedures Monitor operational performance and implement improvements as needed Ensure all health, sanitation, and safety standards are consistently met Leadership & Team Development Recruit, hire, train, coach, and develop team members and shift leaders Create schedules based on business needs and staffing demands Foster a positive, team-oriented work environment Provide ongoing performance feedback, accountability, and development opportunities Motivate the team to achieve operational and customer service goals Financial Performance Drive sales and profitability through strong operational leadership Manage labor, food, and controllable costs effectively Review sales and operational reports to identify opportunities for improvement Execute cost-control initiatives while maintaining quality and service standards Customer Experience Deliver a fast, friendly, and welcoming experience for every guest Resolve customer concerns professionally and efficiently Maintain a strong focus on guest satisfaction and repeat business Inventory & Compliance Oversee inventory, ordering, and product management Minimize waste and ensure proper product rotation and portion control Complete operational reporting and administrative responsibilities accurately and on time Ensure compliance with labor laws, food safety requirements, and company policies Qualifications 3+ years of restaurant management experience preferred Quick-service or fast-paced restaurant experience strongly preferred Strong leadership, communication, and organizational skills Ability to multitask and make decisions in a high-volume environment Experience managing labor, food costs, and operational performance Customer-focused mindset with strong problem-solving skills High school diploma or equivalent required Food safety certification preferred Physical Requirements Ability to stand and move for extended periods Ability to lift up to 50 pounds Ability to work flexible schedules including nights, weekends, and holidays Why Join Us? Competitive pay Growth and advancement opportunities Fast-paced and team-driven environment Opportunity to lead and develop a successful team #J-18808-Ljbffr