Patient Support Specialist

Location 910 West Williams Street, Apex, NC, 27502, United States Job Category Non-Clinical Employee Type Full-Time Patient Support Specialist Opportunity in the Triangle Region EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triangle Region is currently seeking a Patient Support Specialist to join their team at our Apex location. The Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency. This position is Monday - Friday from 6:30am - 3:30pm. Why Join EmergeOrtho? Competitive Pay - Receive pay that reflects your experience and the value you bring Early-In, Early-Out - Start sooner and finish sooner to support better work-life balance Great Work Culture - Enjoy a close-knit, supportive team where your contributions are truly valued Who Should Apply? If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want to hear from you. Whether you're experienced or just starting out, your dedication is what matters most. Make a meaningful impact - apply today and become a vital part of our patient care experience! Qualifications and Experience High school diploma/GED or equivalent previous experience. Sound communication skills. Previous experience as a check-in specialist is recommended, but not required. Experience and knowledge of insurance guidelines and insurance entry. Experience in financial collections is recommended, but not required. Ability to handle high patient volumes. Ability to maintain composure when stressful situations are encountered. Ability to multi-task and prioritize. Responsibilities Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders Keeps an open line of professional communication with assigned staff and providers regarding patient needs Maintains a pleasant and cooperative demeanor while performing all duties Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned Note: Available benefits based on hours worked per week. EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law. #J-18808-Ljbffr Mt. Washington Pediatric Hospital