Market Manager - Cleveland

Market Manager

Lead the Business. Strengthen Clinical Performance. Elevate the Guest Experience.

At Face Forward Aesthetics, we believe exceptional business performance begins with exceptional clinical care, strong provider partnerships, and teams that understand how their work impacts the guest.

We are redefining modern medical aesthetics by bringing together clinical excellence, elevated hospitality, and operational discipline to create an experience that is exceptional for our guests and our team.

We are seeking an experienced Market Manager to lead our Cleveland market.

This is not a traditional clinic management role.

Our Market Managers are multi-clinic business and operational leaders who understand the unique dynamics of a provider-led clinical environment. They own market performance and ensure our clinics have the people, processes, capacity, and operating discipline needed to deliver exceptional results.

If you are energized by improving provider performance, developing high-performing teams, solving complex operational challenges, and using data to grow a business, we invite you to join us.

Your Opportunity

As Market Manager, you will be accountable for the overall performance of your assigned clinics, integrating business results, clinical operations, provider productivity, guest experience, and team member leadership.

Reporting to the COO, you will work closely with Nurse Practitioners, other providers, and clinical leadership to create an environment where exceptional clinical care and strong business performance occur together.

You will develop a deep understanding of how our clinics operate, from provider schedules and consultation flow to treatment capacity, rebooking, membership performance, staffing, and the guest journey.

You will use that understanding, combined with financial and operational data, to identify opportunities, remove barriers, and build measurable action plans that improve performance across the market.

What You'll Lead

As the operational and business leader of the market, you will:

• Own market and clinic revenue, profitability, labor productivity, expense management, and achievement of business goals
• Partner closely with providers and clinical leadership to strengthen provider productivity, clinical operations, and overall clinic performance
• Monitor provider capacity, booked hours, utilization, show rate, consultation volume and conversion, treatment mix, average sale, rebooking, retention, and revenue productivity
• Identify the root causes behind performance gaps and translate data into clear action plans with measurable outcomes and accountability
• Ensure clinics are operationally prepared to deliver treatments safely and efficiently through effective staffing, scheduling, room readiness, equipment, supplies, inventory, and workflow execution
• Ensure consistent execution of established clinical policies, protocols, safety procedures, infection control standards, documentation expectations, and operating standards
• Directly lead, coach, develop, and hold accountable Front Desk Coordinators across the market
• Ensure Front Desk Coordinators effectively support clinical workflows and understand their impact on consultation conversion, rebooking, membership performance, retail, guest retention, and the overall guest experience
• Optimize provider schedules and clinic resources to maximize available clinical capacity while maintaining an exceptional guest experience
• Use P&L results and leading and lagging performance indicators to identify opportunities and take action before performance gaps materially impact results
• Partner with clinical leadership when opportunities or concerns involve clinical competency, treatment decisions, clinical quality, patient safety, or matters requiring licensed clinical judgment
• Lead the implementation of new treatments, technology, systems, workflows, promotions, and operating standards across the market
• Build a culture of accountability, collaboration, continuous improvement, and exceptional service

What Success Looks Like

Successful Market Managers understand both the business of medical aesthetics and the operating environment required for providers to perform at their best.

They:

• Build trusted, credible partnerships with providers and clinical leaders
• Understand provider capacity and know how to translate available capacity into productive clinical activity and revenue
• Use data to identify root causes rather than simply reacting to results
• Connect clinical activity and operational execution to financial performance
• Create consistency across multiple clinics while recognizing the unique needs of each location
• Develop Front Desk Coordinators who understand both exceptional hospitality and their role in clinic performance
• Recognize when an issue can be solved operationally and when clinical leadership needs to be engaged
• Translate company strategy into clear priorities, ownership, and measurable execution at the clinic level

Success will be measured through a balanced scorecard that includes revenue and budget attainment, clinic profitability, provider capacity utilization, revenue per provider hour, consultation conversion, average sale, rebooking, membership conversion and retention, guest retention and satisfaction, labor productivity, clinical and operational compliance, team member retention, and execution of company initiatives.

What You Bring

We are looking for an accomplished leader who understands how to drive business performance in a provider led environment and can build credibility with both clinical and operational teams.

Qualified candidates will bring:

• Five or more years of progressive leadership experience, ideally within medical aesthetics, healthcare, dermatology, plastic surgery, dental, ophthalmology, ambulatory care, or another provider-led clinical environment
• Experience leading multiple locations, clinics, or complex operations preferred
• Demonstrated success improving business performance through operational leadership and financial accountability
• Strong understanding of provider productivity, appointment capacity, scheduling, clinical workflows, and the guest or patient journey
• Experience partnering effectively with licensed healthcare providers and clinical leaders
• Strong financial acumen with the ability to interpret P&Ls, operating metrics, labor performance, and key performance indicators and translate them into action
• Experience coaching and developing team members and creating accountability for measurable results
• Strong analytical thinking and the ability to identify root causes behind performance challenges
• Sound judgment and an understanding of when an issue requires clinical escalation
• Excellent communication, relationship building, problem solving, and change leadership capabilities
• Ability to travel regularly among assigned clinics

A bachelor's degree is preferred or an equivalent combination of education and relevant experience. You must reside in the Cleveland market.

Clinical licensure is not required for this position.

Why Face Forward

This is an exciting time to join Face Forward.

We're investing in our people, our clinics, our clinical capabilities, and the future of our organization. With new executive leadership, continued investment in clinical excellence, and a focus on disciplined growth, we're building an organization where exceptional providers and high performing teams can thrive.

When you join Face Forward, you'll find:

• Competitive base compensation of $75,000 to $85,000, based on experience, with up to $10,000 in annual bonus potential paid quarterly
• Comprehensive medical, dental, vision, as well as company paid short and long term disability insurance
• Company paid life insurance, as well as optional hospital indemnity and accident insurance
• 401K with company match
• Paid parental leave
• Paid time off
• Free team member treatments and discounted products
• The opportunity to directly influence market strategy and business performance
• Meaningful partnership with talented providers, clinical leaders, and executive leadership
• A culture built around accountability, collaboration, continuous improvement, and teamwork
• The opportunity to build your career with a growing organization committed to leadership and development

Apply today and help shape the future of Face Forward Aesthetics.

Face Forward Aesthetics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needswithout regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

We participate in E-Verify where required by law.

Face Forward Aesthetics is a drug-free workplace.

If you require reasonable accommodation during the application or interview process, please contact recruiting @f faesthetics.com.

Compensation Transparency Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be