Catering Lead: Events, Team Leadership & Brand Ambassador

JOB TITLE Catering Lead REPORTS TO General Manager, Kitchen Manager, Brand Catering Manager SUPERVISES Cashiers, Cooks JOB SUMMARY The Catering Lead at Hi-Pointe Drive‑In oversees all store‑level catering and leads a high‑achieving team. The role requires strong accountability, exceptional leadership skills, meticulous attention to detail, and a deep understanding of catering execution. The Lead works closely with the Brand Catering Manager to coordinate logistics, manage staff, and deliver outstanding service to clients while maintaining brand quality and enthusiasm for the menu. JOB RESPONSIBILITIES Plan and coordinate catering events, ensuring all details are communicated to the team for flawless execution. Oversee the setup and breakdown of catering spaces, ensuring adherence to the highest standards of presentation and cleanliness. Coordinate with the culinary team to ensure timely delivery of food and beverages, maintaining quality and freshness. Address any client or guest inquiries or concerns promptly and professionally. Supervise and guide a team of catering staff, including servers, cooks, and support personnel. Collaborate with the Catering Manager to understand client requirements and preferences for each order. Communicate event details, including menu options, setup requirements, and special requests, to the catering staff. Interact with clients during catering to ensure their satisfaction and address any concerns or additional requests. Foster positive client relationships by delivering personalized service and exceeding expectations. Adhere to all relevant health and safety regulations, ensuring a safe working environment for the team and guests. Follow proper food handling and sanitation practices, maintaining high standards of cleanliness and hygiene. Monitor staff adherence to safety protocols and provide necessary training and reminders when required. Build a best‑in‑class team, including training and developing catering staff. Serve as an ambassador for Hi‑Pointe, building and reinforcing the brand. Perform any other tasks as assigned by management. REQUIRED QUALIFICATIONS High school diploma or equivalent required; some college preferred. Experience as a Catering Supervisor or in a similar role within the hospitality industry. Strong knowledge of catering operations, event execution, and food safety standards. Excellent leadership skills with the ability to motivate and guide a diverse team. Exceptional organizational and time‑management abilities to handle multiple tasks. Strong interpersonal and communication skills for effective client and staff interaction. Flexibility to work evenings, weekends, and holidays as per event schedules. Hepatitis A vaccination record. #J-18808-Ljbffr