Training Operations Manager - Indianapolis

About the Role As a CBRE Training Operations Manager, you will oversee a team responsible for planning, managing, and directing business operations for a training program. The role is part of Operations Management, coordinating staff functions and operations that support trainers. What You'll Do Provide formal supervision to trainers, monitor training and development of staff, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees. Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross‑train staff, set and track staff and department deadlines, and mentor and coach as needed. Prepare ad hoc data reports for revenue, expenses, and other business metrics; evaluate trends to identify opportunities to improve financial performance; manage the monthly forecasting process for assigned clients or regions. Ensure compliance with company policy, business and professional licensing, real estate law, and state and federal guidelines. Maintain data integrity across systems used by the team. Partner with regional teams and departments to identify and implement organizational best practices. Assist with the development of training programs, business processes, and system training programs. Facilitate the communication of policies, procedures, and initiatives to create consistency across the region. Lead by example and model behaviors consistent with CBRE RISE values; influence parties of shared interest to reach agreements. Apply knowledge of own discipline and its integration with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes. What You'll Need Bachelor's degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In‑depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. Experience managing a training program or working in a training center in an operational capacity is a plus. Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or by telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). #J-18808-Ljbffr