Desktop Support Technician

This position will require previous healthcare experience in an IT (help desk or desktop support role). Must be OK with working in a healthcare environment.

*REQUIRED SKILLS*

1. At least 6 months of experience working with Windows OS and Hardware.
2. Experience with large scale deployments in number of assets being distributed as well as a large campus.
3. Experience working in a clinical setting. Either in support of a hospital organization or clinics and supporting those clinical end users. The candidate will have an understand of this working environment as well as be familiar with the medical requirements needed for this position.

*Description* This position will be supporting a healthcare client with multiple locations in the Seattle area. This person will be a apart of the overall End User Compute team and will be replacing current hardware that is not compatible with Win11. Will work at the Montlake Campus, Harborview Campus, and Northgate Campus as needed.

• Overall Job Responsibilities:*
• Analyze, install, configure, maintain and troubleshoot end computing devices, system software and drivers in support of our client's systems, departments and individual users.
• Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.
• Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.
• Ensure that production systems operate accurately, reliably, and efficiently.
• Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.
• Evaluate and implement user requests.
• Follow up with users and management to confirm that work has been performed as expected.
• Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.
• Participate in large and small scale project related duties.
• Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.
• Work with selected software and hardware vendors to provide user functionality in a manner consistent with UW Medicine standards, policies and practice.
• Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.
• Participate in departmental quality improvement projects when required.
• Other related duties as assigned.
• Skills*

Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment *Top Skills Details* Desktop,Troubleshooting,Hardware,Windows,Technical support,Imaging,Deployment *Additional Skills & Qualifications* Overall interest in stepping into a large and complex enterprise environment and wanting to get their foot in the door with UW Med. Need to be self driven as they will be provided the work and direction and then be expected to go and do it. *Experience Level* Entry-Mid Level

• Job Type & Location*This is a Contract position based out of Seattle, WA.
• Pay and Benefits*The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type*This is a fully onsite position in Seattle,WA.
• Application Deadline*This position is anticipated to close on Aug 21, 2026.

About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. TEKsystems