Office Manager / Creative Admin

Office Manager As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry. Key Responsibilities Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations. Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity. Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns. Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date. Manage projects, track progress, and ensure timely completion of tasks. Oversee timekeeping/payroll reporting Manage subcontractor certifications, insurance, and other documentation needs. Prepare and analyze financial reports, including divisional performance Act as the Subject Matter Expert for all office related technology and processes. Assist Senior Leadership Team as needed. Perform other job duties as assigned. Position Requirements 5+ years of proven office management experience preferably within the restoration, construction, or service industry Demonstrated leadership experience with a focus on team development and fostering accountability Strong analytical and problem solving skills, with the ability to implement efficient solutions independently Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone Uphold honesty and transparency in all actions Experience and ability to ensure accountability while fostering a positive and productive work environment Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus IICRC and Xactimate certifications preferred Ability to successfully complete a background check subject to applicable law Bilingual (English/Spanish) a plus Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. We are a drug free work environment Each SERVPRO Franchise is Independently Owned and Operated. Compensation: $50,000.00 - $60,000.00 per year