Sr. Default Claims Specialist (remote)

Responsibilities Monitor loans to ensure required milestones are met. Complete claim and title activities by interacting with attorneys, investors, insurers, and other parties involved with the claim. Ensure acceptable quality‑assurance metrics are met. Provide recommendations to management on process‑improvement opportunities within the department and beyond to minimize risk exposure. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution for external and internal partners. Monitor vendor performance by reviewing system/database activities throughout the default process. Diligently follow up on outstanding requests and telephone calls from internal and external partners. Monitor exception reporting used as key controls for minimizing risk. Monitor claims timelines and workflow processes on files where a claim must be filed. Qualifications 2+ years of Default Liquidation Claim experience. Experience with GSE and Government claims. Experience with ICE technology: MSP and LoanSphere Claims. Knowledge of advanced computer software including Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook. Extreme attention to detail and ability to adhere to strict guidelines and procedures. Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service. Ability to work independently and complete assignments within prescribed routines and standard accepted practices. Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff. Demonstrated leadership experience. Benefits Medical, Dental, and Vision insurance; company‑paid life insurance; vacation and holiday pay; 401k retirement plan with dollar‑for‑dollar match up to 5% with immediate vesting. Pay & Location $30.91 - $41.20 hourly, Remote. Equal Opportunity Employer ServiceMac is an affirmative action and equal opportunity employer. ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of race, color, sex, religion, national origin, disability, sexual orientation, gender identity, military status, or other legally protected statuses. Candidates selected for employment will be required to successfully complete a background check, credit check, and drug screening as a condition of employment, where permitted by applicable law. #J-18808-Ljbffr First American