Service Desk Coordinator
ProviNET
Job Summary The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft-based systems while delivering excellent customer service in a fast-paced support environment. What You'll Do
- Respond to and resolve service desk tickets via phone, email, and remote support
- Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
- Access management for Microsoft, GSuite, and Electronic Health Record Applications
- Escalate issues as needed and keep users informed throughout resolution
- Collaborate with the service desk team to meet response and resolution goals
- Associate's degree or equivalent IT support experience
- 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware
- Experience with remote support tools, Active Directory, and Microsoft 365
- Strong communication skills and a customer-first mindset
- Ability to multitask in a service-oriented environment
- CompTIA or Microsoft Industry Certifications a plus
- Be part of a collaborative service desk team
- Gain hands-on experience supporting diverse technologies
- Opportunities for ongoing learning, training, and skill development
- Make a direct impact by helping users stay productive
Vacancy posted 1 day ago
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