Multi Unit Manager

Job Description

Job Description

We are seeking a results-driven Multi-Unit Manager to oversee the operations, financial performance, and team development of multiple Quick Service Restaurant locations within an assigned market - zip code 55123. The ideal candidate is a proven leader with a passion for operational excellence, guest satisfaction, and developing high-performing restaurant teams.

As a Multi-Unit Manager, you will provide strategic leadership to store teams, ensure consistent execution of company standards, and drive sales, profitability, and employee engagement across all locations.

Key Responsibilities

Operations Leadership

• Oversee the daily operations of 3-5 restaurant locations.
• Ensure consistent execution of brand standards, food quality, cleanliness, and guest service.
• Conduct regular restaurant visits, audits, and performance reviews.
• Identify operational opportunities and implement action plans to improve results.

Financial Management

• Drive sales growth and profitability across all assigned locations.
• Monitor and analyze key performance indicators (KPIs), including labor, food cost, inventory, and guest satisfaction metrics.
• Develop and execute plans to achieve budgeted financial goals.
• Ensure compliance with company financial policies and procedures.

Team Development

• Recruit, coach, and develop staff and leadership teams.
• Build a strong talent pipeline through succession planning and leadership development.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a culture of accountability, teamwork, and employee engagement.

Guest Experience

• Champion exceptional customer service and guest satisfaction.
• Resolve escalated customer concerns in a timely and professional manner.
• Ensure restaurants consistently deliver a positive guest experience.

Compliance & Safety

• Maintain compliance with all company policies, health regulations, food safety standards, and labor laws.
• Ensure restaurants operate in a safe and secure environment for employees and guests.
• Lead initiatives related to safety, risk management, and regulatory compliance.

Qualifications

Required

• 2+ years of management experience in the Quick Service Restaurant, Fast Casual, or Restaurant industry.
• Proven track record of achieving sales, profit, and operational goals.
• Experience leading and developing restaurant teams.
• Strong financial acumen and analytical skills.
• Excellent communication, coaching, and leadership abilities.
• Ability to travel frequently between restaurant locations.
• Valid driver's license and reliable transportation.
• Multi-brand or franchise experience is a plus.

Skills & Competencies

• Leadership & Team Development
• Operational Excellence
• Financial Analysis & Budget Management
• Strategic Planning
• Customer Service Excellence
• Problem Solving & Decision Making
• Conflict Resolution
• Change Management

Why Join Us?

Join a growing organization committed to delivering exceptional guest experiences while investing in the development and success of our people. If you are an experienced restaurant leader who thrives in a fast-paced environment and enjoys building high-performing teams, we encourage you to apply.