Bilingual Client Loyalty Specialist

Join our team at Your Home Sold Guaranteed Realty - The Salas Team as a Bilingual Client Loyalty Specialist, where your role is pivotal in nurturing lasting relationships. You'll be the bridge between our company and clients, engaging in meaningful conversations in both English and Spanish. Your mission? Ensure clients feel supported long after their transactions are complete. You'll celebrate their milestones, gather feedback, and listen for opportunities to assist, all while maintaining the warmth and trust they've come to expect from us. We're committed to your growth and well-being, offering benefits like a 401(k) with company match, paid holidays, PTO, and comprehensive health coverage. Our collaborative and training-focused environment encourages you to thrive, backed by coaching and full transaction support. We believe in putting others first, embodying our "Go Serve Big" mission. If you're ready to make a difference and be a central part of a community-driven team, we can't wait to hear from you. Key Perks: 401(k) with Company Match – Grow your savings for the future while we invest in you, too. Paid Holidays – Enjoy time off to celebrate and recharge throughout the year. PTO – Take well-deserved breaks with paid time away. Paid Sick Leave – Rest easy knowing you have paid time off when you’re under the weather. Health Benefits – We provide comprehensive health benefits to support your well-being. Dental & Vision Insurance – Additional coverage to keep you and your family healthy. Team & culture: Collaborative, training-focused team with clear production expectations. We provide coaching and full transaction support to deliver exceptional client service. We value professionalism, a service-first mindset, and community involvement. Responsibilities: What you’ll do: • Build meaningful relationships with past and current clients through consistent follow-up • Communicate professionally and confidently in English and Spanish • Make outbound calls that create genuine conversations—not scripted interactions • Listen to clients, understand their needs, and identify ways to provide additional value • Meet daily activity and performance goals while maintaining quality conversations • Address questions and concerns with empathy and professionalism What success looks like at 6 months: • High enrollment rate, consistent call metrics, and high client satisfaction scores Qualifications: What you bring (must-haves): Fluent in English and Spanish — spoken and written Strong customer service and phone skills Comfortable making outbound calls and engaging clients over the phone Nice-to-haves: Sales or call-center experience Texas real estate license or pursuing growth opportunities Compensation: $15 hourly plus bonuses • What you’ll do: • Build meaningful relationships with past and current clients through consistent follow-up • Communicate professionally and confidently in English and Spanish • Make outbound calls that create genuine conversations—not scripted interactions • Listen to clients, understand their needs, and identify ways to provide additional value • Meet daily activity and performance goals while maintaining quality conversations • Address questions and concerns with empathy and professionalismWhat success looks like at 6 months: • High enrollment rate, consistent call metrics, and high client satisfaction scores Your Home Sold Guaranteed Realty