Patient Care Liaison

Patient Care Liaison-Radiology Position Highlights: Full-Time, 40 hours Hours: Monday-Friday 8:00am-4:30pm. Location:Travel as needed Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities: Under the direction of the Radiology supervisors and Quality and Compliance Manager, serves as a primary assistant to Technologists and Radiologists. Practices high quality medical care in performing a variety of patient care activities such as patient preparation for exams, stocking supplies, patient history documentation, communication of STAT results to ordering providers, and various other Radiology duties. Patient exam and preparation Prepares scanning rooms for patient exams, including cleaning, sterilizing, stocking supplies Escorts patients to scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, health history, and symptoms Assists with Exams and procedures Assists the technologists with workflow, positions, and contrast preparation As needed, assist with setting up medical coils or phantom handling and exam/procedure preparation Assist Radiology Coordinator with distribution of exams to Radiologists Connect Radiologists with ordering providers to report STAT results Assist Radiology QA and Compliance team with other data projects Quality control procedures Cleans, disinfects and/or sterilizes coils and equipment following safety and OSHA standards Maintains department areas and patient areas for cleanliness Stocks clean linen and empties the soiled linen receptacles as needed Maintains department logs assuring adherence to DMG Safety/OSHA cleaning standards Patient Documentation Utilizes appropriate Hyperspace/Amicas computer functions and interaction with the Technologist to facilitate patient flow Documents patient information, including current medications, reasons for the visit, and patient symptoms Assures that department safety procedures and contrast preparation procedures are followed correctly by the collection of information from labs and surgery/implant reports Familiarizes oneself with necessary department paperwork and can identify and complete it Prepares patient paperwork as per department guidelines Qualifications: High School diploma or GED required One year of experience One-year training in medical office/recent ambulatory care experience preferred Knowledge of windows applications for computers Understand and comply with HIPAA regulations Ability to work with patients of all ages with psychiatric conditions Basic knowledge of Medical Terminology Ability to multitask in a fast-paced environment Strong communication skills with Radiologists and Providers The compensation for this role includes a base pay range of $15-$21/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.