Collections Specialist

Description
1. Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
Skills
collections service, collections credit, financial services, accounts receivable, customer support, collections accounts receivable, collecting
Top Skills Details
collections service,collections credit,financial services,accounts receivable,customer support
Additional Skills & Qualifications
7. HS Diploma or GED required. Bachelors Degree is preferred.
8. 1-2 years experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Real Collections experience is a must. I am not considering anyone that does not have over the phone collections experience. My preference is Auto, Credit Card, or Mortgage.
Position Overview:
• Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Key Responsibilities:
• Manage a queue of assigned accounts.
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
• Offer feedback and recommendations on any process improvements or training material.
Skills and Qualifications:
• Successful candidates will demonstrate a high attention to detail.
• H.S. diploma or GED required. Bachelor's Degree is preferred with 1-2 years' experience in Customer Service and/or Collections environment.
• Previous Insurance claim and/or Bankruptcy experience is a plus.
Job Type & Location
This is a Contract to Hire position based out of Fort Worth, TX.
Pay and Benefits
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fort Worth,TX.
Application Deadline
This position is anticipated to close on Jun 22, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.