Collections Representative

Job Description

Job Description

Title: Collections Representative

Location: Fort Worth, Texas 76177 (This is an onsite position)

Duration: 12+ month contract (W2 role with medical, dental, vision and 401k benefits)

Hours: Mon-Fri, 8-5

Pay rate: $18-$21/hour

A client in Fort Worth, TX is looking for a Senior Collections Representative for the Collections team. Some of the responsibilities include:

• Make outbound and take inbound calls from Mercedes- Benz Financial Services (MBFS) customers for the purposes of:
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Collaborate with internal and external groups to resolve escalated customer issues and or complaints when needed.
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• Manage a queue of assigned accounts
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• Offer feedback and recommendations on any process improvements or training material
• Maintain corporate standards and compliance requirements.

Must Haves:

• HS diploma
• 1-2 years’ experience in Customer Service or Collections experience (over the phone or face to face)
• Comfortable taking/making 20 plus calls a day
• Strong communication skills
• Positive attitude
• Microsoft outlook and computer proficient

Plusses:

• Bachelor’s Degree
• Automotive collections experience

The Senior Collector would be responsible for taking both inbound and outbound calls for our high risks accounts that are 60+ days past due. Additional skills are listed below.

• Quick Learner
• Analytical
• Problem-Solving
• Actin with a Customer Bias
• Ability to maneuver multiple systems