ServiceNow Solution Architect - US

ServiceNow Solution Architect - US3 Location- US - San Jose [Should work from office]

Job Description Jade is looking for resources (8-12 years of exp):

Key Responsibilities

• Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered learning workflows, proactive engagement, and connected experiences.
• Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems.
• Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns.
• Design extensible APIs, integration frameworks, and workflow automation patterns.

Learning Platform Enablement

• Partner with engineering teams to translate business requirements into technical designs.
• Define technical architecture for AI-powered Learning including in Simulation modes.
• Ensure data consistency, security, and compliance across the platform.
• Drive adoption of best practices in platform configuration, extensibility, and modularization.

Technical Strategy & Leadership

• Lead architectural design reviews and provide guidance on solution trade-oPs, scalability, and performance.
• Influence product direction by bringing user-centricn status, or other characteristics.

Influence product direction by bringing user-centric architectural insights into the roadmap.

• Translate complex technical designs into clear, consumable guidance for application and implementation teams.
• Partner with CCX architects to align SNU solutions with broader enterprise architecture standards.

Required Qualifications

• 8+ years of experience in enterprise solution architecture, platform engineering, or application design.
• Proven track record architecting customer experience and workflow automation.
• Experience with integration patterns, APIs, and event-driven architectures.
• Familiarity with data platforms, reporting, and analytics in a customer success context.
• Strong understanding of ServiceNow platform architecture or comparable enterprise platforms.
• Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders.

Preferred Qualifications

• Experience with ServiceNow University, or other ServiceNow products.
• Background in SaaS platforms, enterprise digital workflows, or customer service systems.
• Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing).
• Knowledge of microservices, API-first design, and modular solution delivery.
• Experience working in matrixed, global organizations.

Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.