Patient Accounts Representative

Patient Accounts Representative

Location: US:WA:Mount Vernon | Administrative Non-Clinical Support | Full Time 0.6 FTE or More

Description

Department: Business Office SRH Exempt: No Schedule: VARIABLE Position Type: Full Time 0.6 FTE or More FTE: 1.000000 Base Wage $22.54 to $32.70 Location: SRH Business Center

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Other information:

Job Summary: Responsible for providing patients with the necessary financial guidance and assistance needed. This position is responsible for administering the financial assistance program. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.

• Assist patient/families with billing, service and payment questions.
• Accurately receipt patient payments on a timely basis in accordance with the cash handling policy.
• Assist private pay patients with financial guidance on procedures requiring a deposit or financial assistance.
• Works outstanding private pay accounts receivables.
• Works unapplied co-pay report as necessary.
• Educate patient/family on external financial resources.
• Establish patient financial payment arrangements in accordance with practice guidelines.
• Prepare and utilize reports.
• Maintain accurate patient information.
• Facilitate collection procedures per established policy and guidelines.
• Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work.
• Communicate effectively and cooperatively in the workplace.
• Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities.
• Complete all mandatory learning requirements in a timely manner.
• Maintain current licensure and/or certification as required.
• Attend and actively participate in all department, team and/or committee meetings.
• Comply with all Skagit Regional Health, department and location specific policies and procedures.
• Perform other duties as assigned by Supervisor or designee.

Education: High School diploma or GED required.

Experience/Training: Minimum of one (1) year credit and collection experience required.

License/Certifications: None required.

Other Skills: Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Knowledge of patient registration processes. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.

Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.