CRM Lead
Hudson Manpower
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross‑functional leadership role involving hands‑on system knowledge, technical integration, and business process alignment across customer service and support environments. Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center‑related initiatives. Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation, and customer service logic. Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud. Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic. Troubleshoot system issues and support continuous improvement of CRM and contact center platforms. Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting). Train and mentor client‑side users and IT staff on new features, best practices, and incident management. Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA). Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow) 3+ years of hands‑on experience with Genesys Cloud CX, including IVR, ACD, and digital channels Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX) Solid understanding of customer service operations and CRM/contact center best practices Strong communication, stakeholder management, and onsite leadership skills Ability to create detailed functional and technical documentation Experience managing projects in cross‑functional enterprise environments Preferred Skills Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional) Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud) Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting) #J-18808-Ljbffr
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Professional Recruiters
Santa Clara, CA4 days ago - ...seeking a professional experienced in IAM solutions architecture and SSO integration with technologies like Oracle R12 and MS Dynamics CRM. The role demands strong skills in provisioning and designing security infrastructure along with mastery of Oracle Identity Manager...CRM
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$128k - $289k
...learn, communicate and advance faster than ever. Join Micron as a Lead Principal Trade Compliance and play a meaningful role in... ...compliance processes with enterprise systems, including OCR, SAP, CRM, Dynamics, Model N and other ERP platforms. Help develop and implement...CRMFull timeLocal areaMicron Technology
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Catalyst Labs, LLC
Sunnyvale, CA3 days ago $140.5k - $193k
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Five Guys
San Jose, CA4 days ago $21 per hour
...CareGivers’ offerings. Track and report outreach efforts, client leads, and referral sources to measure effectiveness. Collaborate... ...reimbursement provided). Proficiency in Microsoft Office and CRM tools for tracking outreach activities. Valid driver’s license...CRMHourly payWork at officeHomewatch Caregivers of West San Jose
San Jose, CA2 days ago- ...engagement with a diverse range of aviation sectors. The role involves leading a national market growth team, driving business development, and... ...at business development negotiations, and have experience with CRM systems. A strong background in mentoring, coaching, and...CRM
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TechDigital Group
Santa Clara, CA11 hours ago - ...and Green Card Holders only preferred Summary The IT Project Manager will lead the planning, execution, and delivery of IT projects, with a focus on contact center and CRM technologies such as Genesys, Salesforce Service Cloud, and SAP C4C. This role requires...CRM
campus4tech
San Jose, CA1 day ago $120k - $243k
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TechDigital Group
San Jose, CA11 hours ago $71 - $76 per hour
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Rootshell Enterprise Technologies
Santa Clara, CA4 days ago - ...Product Management: 7+ years Quote to Cash: 5+ years SAP OTC/ BRIM: 5+ years M&A Integration: 3+ years Good To have Skills: Salesforce CRM Integration: 3+ years, Revenue Recognition: 3+ years, Billing: 3+ years Mandatory if Applicable Domain Experience (If any): Must have...CRM
Compunnel
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Paragon Technical
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Sparktek
San Jose, CA4 days ago - ...opportunities across product lines, services, and new business units Lead QBRs, executive business reviews, and strategic planning sessions... ...or Solutions Consulting Experience with Salesforce or similar CRM platforms Benefits This is a high‑visibility, high‑impact role...CRM
Apogee Global RMS
San Jose, CA1 day ago - ...Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology... ...lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion...CRM
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