Technology Support Technician

Full-time/Part-time Permanent/Time-Limited Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment This position is not eligible for H-1B sponsorship. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond. Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce. Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research. Position Summary This position will report to the Hub Lead. Provide service oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone or in person. Working on complex technical problems will be performed in collaboration with internal and external technical support groups. Escalation to Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment. Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six-month experience Advanced level requires an additional one year of experience. Management Preferences Preference for individuals with previous customer service/help desk experience, experience in an academic/medical setting, and Valid driver’s license. Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. Required Documents Curriculum Vitae / Resume Cover Letter Optional Documents List of References Posting Supplemental Questions Required fields are indicated with an asterisk (*). * Please select the response below that best describes your experience/education for the Technology Support Technician position. High school diploma/GED and at least one year of experience in the field of technology. Associate's, Bachelor's, Master's, or Doctorate in the field of technology. Associate's, Bachelor's, Master's, or Doctorate in an unrelated field and at least one year of experience in the field of technology. Did not complete high school but have a combination of high school education and experience in the field of technology to equal 5 years (ex. 1 year of high school and 4 years experience). Combination of post high school education and/or experience in the field of technology to equal at least 1 year (ex. 1 year of college in IT related major; or 1 year of work experience in IT field). None of the above. * How many years of customer service experience do you have? 0-1 years 1-2 years 2-3 years 3-5 years 5-7 years 7-10 years 10-15 years 15-20 years 20 plus years * How many years of experience do you have in information technology? None 0 - 1 year 1 - 2 years 3 - 5 years More than five years #J-18808-Ljbffr