Product Delivery Manager - Feature Flag Governance & Operations

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize how engineering teams release software at scale. This is an opportunity to lead meaningful change, influence how technology teams operate, and build lasting governance practices that improve platform health and developer experience across a global organization.

As a Product Delivery Manager at JPMorganChase within the Experimentation Team in Digital Product, you will drive the evolution of feature management practices across the organization. You will lead operational programs that improve feature flag governance, reduce technical debt, standardize release processes, and increase adoption of best practices across engineering teams. Working closely with Product, Engineering, Release Management, Risk, and Controls partners, you will operationalize new platform capabilities and ensure the successful rollout of scalable feature management processes and standards. This role sits at the intersection of platform operations, governance, developer experience, and organizational change management — requiring the ability to influence stakeholders, drive adoption of new operating models, and establish governance practices that enable safe, efficient product delivery.

Job responsibilities

• Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and performance reporting, while identifying opportunities to improve efficiencies and functional coordination
• Own operational governance programs that drive adoption of feature management standards, policies, and best practices across engineering organizations
• Lead enterprise initiatives focused on feature flag lifecycle management, including aged flag remediation, technical debt reduction, ownership tracking, and retirement compliance
• Partner with Product and Engineering teams to operationalize new platform capabilities such as governance controls, release automation, policy enforcement, standardized templates, and CI/CD integrations
• Develop and execute organizational change management plans to support adoption of new feature management processes, controls, and operating models
• Establish governance metrics, compliance scorecards, and executive reporting to improve platform health, operational discipline, and developer experience
• Facilitate cross-functional working groups, training sessions, and readiness activities to drive awareness, adoption, and process adherence across engineering teams
• Coordinate exception management processes, escalation pathways, and stakeholder communications related to governance controls, release standards, and platform policies
• Support audit, risk, and control activities by partnering with stakeholders to document processes, track remediation actions, and demonstrate adherence to governance requirements
• Drive continuous improvement initiatives that reduce manual effort, improve control execution, and increase consistency across release and feature management practices

Required qualifications, capabilities, and skills

• Formal training or certification on product engineering concepts and 5+ years applied experience
• Demonstrated ability to execute operational management and change readiness activities across complex, multi-team environments
• Experience leading large-scale operational, governance, or process transformation initiatives across multiple technology teams
• Demonstrated success driving organizational adoption of new tools, standards, processes, or operating models in a complex environment
• Strong program management skills with the ability to coordinate multiple workstreams, manage dependencies, and drive execution across diverse stakeholder groups
• Experience developing governance frameworks, compliance reporting, scorecards, and operational metrics for executive-level audiences
• Ability to influence technical and non-technical stakeholders without direct authority
• Strong written and verbal communication skills, including experience developing training materials, organizational readiness plans, and stakeholder engagement strategies
• Ability to analyze operational data, identify process gaps, and develop scalable solutions that improve platform health and governance compliance

Preferred qualifications, capabilities, and skills

• Experience working with feature flag or feature management platforms such as Harness, Split, LaunchDarkly, or similar technologies
• Experience supporting DevOps, CI/CD, release management, platform operations, or developer productivity functions
• Familiarity with technology governance, software delivery controls, operational risk management, and compliance requirements
• Knowledge of organizational change management frameworks and adoption measurement techniques
• Experience using metrics and reporting to drive behavioral change and process adherence across large engineering organizations

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.