Veterinary Receptionist (Care Coordinator) - Godspeed Animal Care

PetVet Care Centers' Godspeed Animal Care is currently seeking a Care Coordinator to join their team!


At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.


Because life is better with pets.


We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.


With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.


Godspeed Animal Care in Williamsburg, Virginia has a remarkable origin story - founded in 1995 as a housecall practice, it expanded into a full brick-and-mortar clinic in 2001, and in 2005 added the adjacent St. Francis Pet Resort & Rehabilitation Center, creating a truly comprehensive pet care campus in Williamsburg, VA. Today, the campus offers luxury boarding, rehabilitation therapy, professional grooming, obedience training, doggy daycare, and a pet boutique alongside exceptional clinical veterinary care - making it a one-of-a-kind destination for pets and their families.


Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Must have excellent customer service skills in person and on phone and email; reliable, punctual, team player
• Working knowledge of all veterinary vaccines and ability to properly triage patients.

Preferred Skills (Nice to Have)

• Prior veterinary receptionist experience in the past six years.

Schedule

• Five 8-hour day shifts or Four 10-hour day shifts.
• Generally closed on weekends and holidays, but subject to change.

What We Offer
We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.


Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.


You care for pets. We care for you.


PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V


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