eCommerce Marketing Manager Strategy & Planning

We are seeking a strategic analytical and transformation-oriented eCommerce Marketing Manager to lead worldwide strategy and planning for the eCommerce Devices business. The role connects long-range strategy with operating execution across Surface Consumer Surface Commercial and Gaming Hardwareintegrating product sales plans supply and demand signals pricing portfolio choices and financial performance. This lead will strengthen Plan of Record accuracy and build scalable processes capabilities and AI-enabled workflows that improve growth profitability decision speed and accountability. The role is accountable for four integrated priorities: - eCommerce Transformation: Modernize processes systems operating rhythms capabilities and AI-enabled workflows to accelerate Devices growth across regions. - Integrated Product Sales Planning: Connect supply demand assortment lifecycle channel and pricing decisions across Surface Consumer Surface Commercial and Gaming Hardware. - Profitable Growth: Improve unit economics gross margin forecast quality and investment returns through rigorous planning and performance management. - Product Insights & Executive Decision Support: Translate customer market competitive and business signals into compelling product narratives clear trade-offs and actionable recommendations.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Key Responsibilities eCommerce Business Transformation

• Shape and execute the eCommerce Devices transformation roadmap across process systems people governance and AI-enabled workflows.
• Simplify operating rhythms clarify decision rights reduce manual work and establish scalable planning standards across worldwide and regional teams. Product Sales Planning
• Own the integrated product sales planning framework for Surface Consumer Surface Commercial and Gaming Hardware.
• Integrate supply demand channel assortment lifecycle and pricing inputs into a coherent worldwide eCommerce Devices sales plan.
• Improve Plan of Record accuracy by surfacing assumptions gaps risks and opportunities early and keeping plans current as market and supply conditions change. Unit Economics & Gross Margin Management
• Lead unit-economics and gross-margin planning across device categories markets channels and customer segments.
• Evaluate pricing mix cost inventory promotions attach and investment trade-offs to improve profitable growth.
• Build scenarios financial guardrails and performance insights that identify risks upside and corrective actions early. Product Insights & Evangelism
• Build product understanding and excitement across eCommerce teams through clear narratives launch readiness and field enablement.
• Develop long-range strategies and priorities for the worldwide eCommerce Devices business grounded in customer competitive market and financial insights.
• Establish a common performance narrative and translate complex data into clear executive recommendations decisions and trade-offs.
• Apply AI and automation to scenario modeling insight generation exception management and recurring planning workflows.
• Embody our Culture& Values.

Required/minimum qualifications

• Masters Degree in Business Marketing Economics Social Science Computer Science Information Technology Communications Liberal Arts or related field AND 3 years experience in retail customer service ecommerce data science research marketing or business-related roles OR Bachelors Degree in Business Marketing Economics Social Science Computer Science Information Technology Communications Liberal Arts or related field AND 4 years experience in retail customer service ecommerce data science research marketing or business-related roles OR equivalent experience.

Additional or preferred qualifications

• 8 years of experience in strategy business planning category management finance operations or transformation roles.
• Demonstrated experience connecting strategy to execution in a complex global cross-functional organization.
• Strong commercial and analytical capability including forecasting scenario modeling pricing unit economics and gross-margin management.
• Proven ability to influence senior stakeholders resolve ambiguity and drive decisions without direct authority.
• Experience using AI automation and modern data tools to improve planning quality speed and scalability.
• Devices hardware consumer technology channel or supply-and-demand planning experience preferred.

eCommerce IC4 - The typical base pay range for this role across the U.S. is USD $106400 - $203600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $137600 - $222600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC