FWS Student Assistant - Admission Call Center Representative

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. The role of an Admission student call agent is to act as a partner between staff and students throughout the admission process. Student Representatives are expected to be proactive with a friendly and professional attitude and answer general Level 1 admission-application enrollment inquiries that focus on gathering and recalling information. Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies. RESPONSIBILITIES Answer incoming calls and triaging communication to appropriate staff/departments Assist callers in navigating The New School website, application processes, and event registration Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service Effectively and strategically utilize New School remote communication technologies MINIMUM QUALIFICATIONS Minimum one-year office experience Understanding of The New School programs and admission procedures. Excellent communication skills, both written and verbal. Working knowledge of Google Suite and Microsoft Office Suite. Must be able to work a minimum of 6-10 hours per week This position requires reliable access to a computer/laptop and internet. WORK MODE Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions. #LI-DNI HOURLY RATE Hourly Rate: $17 We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. Please note: This is a Federal Work Study Position for students who were awarded a Federal Work Study (FWS) award, please upload a copy of your FWS Award letter in addition to your other application documents to be considered for this role. Responsibilities: The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. We look forward to receiving your application! Since our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. As a New School employee, you will be a part of the university’s mission to prepare and inspire students to bring about positive change in the world. You can view our list of open positions on this site to apply, or visit our Job Opportunities page to learn more about working at The New School. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. If you are a current New School employee interested in applying for an open position, please log in to MyDay and access the Jobs Hub through the global menu or by using the search bar. If you have questions about submitting an application, please contact Human Resources at View email address on click.appcast.io. You can also view the Guru Card for written instructions. Please note that you can review the status of your submitted job applications in the Jobs Hub on MyDay. If you are a current TNS student with a MyDay profile or have previously worked as a TNS Student Worker, please visit the MyDay Jobs Hub to access available positions. If you are unsure whether you have a MyDay profile, please have your supervisor connect with their Student HR Partner for guidance.