Senior Operations Manager

Job Title: Senior Operations Manager Job Location: Phoenix-USA-85040 Work Location Type: On‑Site Salary Range: $98,655.80 - 128,004.17 About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for three consecutive years (2023–2025), we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. LSG Sky Chefs is growing and we’re looking for leaders ready to grow with us. This is a high‑impact leadership role where your decisions shape safety, quality, financial performance, and the customer experience every single day. Why This Role Matters As Senior Operations Manager, you will serve as a key leader responsible for ensuring our CSC operates at peak performance safely, efficiently, and on time. You’ll oversee multiple departments, lead large and diverse teams (including union environments), and turn strategy into execution in a time‑sensitive, customer‑critical operation. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you. What You’ll Gain Medical, Dental, and Vision coverage starting Day 1 401(k) with company match Paid vacation, holidays, and sick time Tuition reimbursement for continued growth Free meals and on‑site parking Leadership development within a global organization What You’ll Lead & Deliver Lead daily, multi‑department operations to ensure on‑time delivery, food safety, quality, and service excellence Own performance metrics, operating plans, and cost control initiatives Drive short‑ and mid‑term production, staffing, and service planning Act quickly on performance gaps with clear corrective actions Partner in building and executing the CSC annual business plan and budget Oversee operating performance, resource optimization, and financial results Identify and lead process improvements, Lean initiatives, and cost‑reduction opportunities Support capital investment planning to strengthen long‑term performance Lead, coach, and develop a large, diverse workforce and leadership team Create accountability while building trust, engagement, and performance Support leadership development and succession planning Bring LSG Sky Chefs’ values to life through your leadership presence Champion a strong culture of safety, quality, and compliance Ensure adherence to HACCP, Global Quality Standards, environmental, and regulatory requirements What We Look For in a Candidate 5+ years of progressive leadership experience in airline catering, food manufacturing, hospitality operations, logistics, or similar high‑volume environments Proven success leading multi‑department, cross‑functional operations Experience managing performance, budgets, and operational planning Working knowledge of Lean manufacturing or continuous improvement Strong people leadership skills, including employee and union relations Clear, confident communication and executive presence Bachelor’s degree or equivalent operational leadership experience Proficiency with Microsoft Office and business systems LSG Sky Chefs is an EEO and Affimative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities. #J-18808-Ljbffr LSG Lufthansa Service Holding AG