Client Engagement Specialist
Virtual Vocations Inc
To support customer retention efforts, the part-time hourly Client Engagement Specialist will lead strategic conversations to save high-value accounts at risk of cancellation while collaborating with cross-functional teams to deliver personalized solutions. Key responsibilities Lead strategic retention conversations to save high-value accounts at risk of cancellation Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through Required qualifications 1-3 years in a SaaS sales, retention, or account management role with a proven track record of success Confident discussing technical concepts like APIs or integrations with clarity Data-driven with solid forecasting and decision-making skills Skilled in cross-functional teamwork and maintaining momentum Passion for fitness and wellness, or experience in the space, is a plus Virtual Vocations Inc
Vacancy posted 3 days ago
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