Coordinator, Ticket Operations

Coordinator, Ticket Operations

The Coordinator, Ticket Operations will support the day-to-day ticketing operations for third-party events hosted at Amerant Bank Arena and War Memorial Auditorium, with additional responsibilities supporting Florida Panthers hockey. This highly organized and detail-oriented professional will have a passion for improving operational efficiencies and delivering great experiences for arena patrons across a diverse range of live events from concerts and special events to sporting competitions.

Core responsibilities include assisting with ticket fulfillment and order processing for third-party events, supporting box office operations on event days, coordinating with internal departments, and providing exceptional customer service. The ideal candidate is a quick learner with familiarity in ticketing systems who is eager to grow within a fast-paced entertainment environment.

Specific duties include but are not limited to:

• Assist with ticket operations for third-party events at Amerant Bank Arena and War Memorial Auditorium, including event setup support, order processing, and on-site box office assistance, with additional support for Florida Panthers hockey events as needed
• Process and fulfill ticket orders accurately and promptly for both third-party events and Panthers games
• Provide on-site box office support during games and events, helping ensure a smooth and positive experience for patrons, staff, and partners
• Assist with account maintenance including financial details, seat relocations, ticket and seat upgrade requests, and account information updates in accordance with department policies and procedures
• Help hire, train, and supervise part-time box office staff under the direction of the Manager
• Develop and maintain working knowledge of the ticketing system and related platforms to assist the sales department, troubleshoot patron and client issues, and provide excellent customer service across third-party events and Panthers games
• Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams
• Assist the Manager, Director, and VP with the execution of daily operations and departmental administration
• Complete special projects as assigned by management

Minimum of 12 years of related work experience, preferably in a ticketing or live events environment. Prior experience with a ticketing system preferred. Advanced proficiency in Microsoft Office Suite. Ability to quickly learn new technology and platforms. Strong attention to detail with excellent interpersonal, oral, and written communication skills. Ability to provide excellent customer service to all internal and external clients. Ability to work both independently and collaboratively as part of a team. Flexible availability including nights, weekends, and holidays as required. Experience in the sports and/or entertainment industry preferred. Bachelor's degree or equivalent preferred.

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.