DoD Service Desk Lead (Tier 1) - Data & AI Ops
Via Logic LLC
Via Logic LLC in Alexandria, Virginia, seeks an experienced SME Service Desk Analyst (Tier 1) Lead to oversee Tier 1 Service Desk operations. The role includes managing a team of analysts, ensuring compliance with SLAs, and enhancing service delivery processes. The ideal candidate will have a Bachelor's degree in IT or related fields with 12-15 years of experience, active TS/SCI clearance, and strong leadership and communication skills. Experience with ticketing systems and service desk automation is essential. #J-18808-Ljbffr
Vacancy posted 3 days ago
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