Field Service Manager

Job Title Leading a team that services and supports specific business system products and services within a territory and/or assigned account listincluding hardware, document management solutions, and related software. Selecting, hiring, training, and developing both new and existing technical representatives. Addressing and resolving customer issues promptly to ensure total satisfaction. Overseeing warehousing operations related to inventory and merchandise. Driving the development and technical education of the team in line with industry advancements. Qualifications Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related industry experience, including management of at least two full-time employees. Proven service management experience in the tech industry. Hands-on technical field experience, with deep knowledge of digital and electromechanical technologies. Familiarity with Microsoft Office, Lotus Notes, Oracle, and internet-based tools is preferred. Excellent communication skills with a desire to lead and mentor a team. Exceptional time management and organizational skills. Must-Have Skills Direct field service experience with digital and electromechanical systems. Solid understanding of hardware, software, and document management solutions. Proficiency in networking, connectivity, and troubleshooting within a business setting. Comfortable using platforms like Microsoft Office, Oracle, Lotus Notes, and general web-based systems. Demonstrated ability to lead, coach, and develop technical teams (2+ full-time employees). Experience in recruitment, onboarding, training, and performance management. Strong customer service mindset and a track record of issue resolution in a tech-driven environment. Ability to balance operational efficiency with a high level of customer satisfaction. Capable of managing service logistics, including inventory, dispatching, and warehousing.