Sales Support Specialist

Sales Support Specialist

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry. We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

The Role:

As the Sales Support Specialist, you will join our Chromalox-LaVergne Team and act as a liaison between sales teams, clients, and production centers to increase efficiency and customer satisfaction. Performs and participates in the efficient handling of customer orders, and administrative functions related to processing, billing, and document retention.

Your Responsibilities:

• Review & monitor Sales Orders striving to meet shipments on time and customer satisfaction
• Resolving customer inquiries, complaints, and providing shipping updates.
• Monitor & support sales via all forms of inbound communication
• General & specific operations support systematically maintaining and communicating expected ship dates
• Maintain sales records and provide appropriate information for finance.
• Participate in resolution of credit problems and invoice discrepancies.
• May be required to cross train and demonstrate competency in all essential job functions of the department working at different workstations as production needs require.

Requirements:

• Experience: 2-3 years of customer service/sales support or related experience required,
• Organization: Excellent attention to detail, ability to manage multiple tasks and prioritize workload to maintain efficiency
• Communication: Strong verbal and written skills for client interaction.
• Software Proficiency: Microsoft 365/Office suite (Excel, Word, Outlook), Enterprise Resource Planning (ERP)
• Collaboration: Work closely with internal & external teams to meet customer requirements, complying with billing practices while resolving issues that arise

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.