LPN - Clinical Support Specialist

A Great Place to Work Montowese Center for Health & Rehabilitation is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! LPN - Clinical Support Specialist Full-Time 10am-6pm with every other weekend Must have experience in a Long Term Care setting, and customer service. This individual will also back up the Unit Manager and/or RN Supervisor . LPN license required. What You’ll Do: As a Concierger, you will be at the heart of our efforts to create a welcoming and supportive environment for everyone in our community. Your role will involve working closely with residents, families, and staff to foster open communication and enhance the overall patient experience. Essential Responsibilities: Act as customer service liaison for the facility. Serve as an advocate for the residents. Follow up on any concerns from residents, family, and staff. Build relationships with residents through continual monitoring of overall satisfaction during their stay. Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner. Assists patients with overview of the unit, call bells, telephone, TV, etc. Assists with menu completion as needed. Demonstrates working knowledge of the inter-disciplinary functions within long term care. Report all changes in the residents’ condition to the Charge Nurse & Supervisor as soon as possible. Contributes to the effective communication and efficient functioning of the patient care units. Contributes to the achievement of a high level of personal, quality service to promote quality of life for residents. Contributes to the effective operations of the department by demonstrating dependability in job performance and attendance. Collaborates with all staff to maintain the safety and security of all who reside, visit, or work in the facility. Must be able to move intermittently throughout the day, proper body mechanics required—bending, stooping, turning, stretching, reaching above the shoulders, and occasional lifting are involved. Must be able to cope with the mental, emotional, and physical stress of the position. Must be able to observe, listen, and communicate effectively (written and oral). Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies. Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility. Must make a neat appearance and be pleasant, helpful, and friendly. Will perform other duties as required by the Administrator and Director of Nursing. Welcome new residents and families, providing tours. Complete nursing admission assessments (admission evaluations) Ensure all admission paperwork and consent forms are completed and filed. Check on newly admitted residents to ensure comfort and satisfaction. Assist Supervisor with other tasks as needed. Key Responsibilities: Build relationships with residents through continual monitoring of overall satisfaction during their stay Work collaboratively with the care team to ensure that residents' needs and preferences are met Advocate for residents' rights and ensure that their voices are heard in all aspects of their care Implement initiatives to improve the overall patient experience Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner Provide support and guidance to families during difficult transitions or times of need If you are compassionate and dedicated professional with a talent for communication and problem-solving, we invite you to join our team as a Patient Relations Coordinator! Make a meaningful impact in an environment where your expertise and dedication are valued and appreciated. Nurse (LPN)! What We Offer As an affiliate of National Health Care, our Montowese family will enjoy: Competitive compensation and benefits package including a 10% defined contribution retirement plan Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents What You’ll Bring: Valid state license (LPN) Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical skills including the administration of medications Excellent communication and interpersonal abilities Ability to work collaboratively in a multidisciplinary team environment We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National’s centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. #J-18808-Ljbffr 6AM City, LLC