Order Fulfillment Specialist

Salary: $75,000–$85,000 Benefits: Full benefits package including 401(k) with company match Location: Jersey City, NJ Work Setup: Fully Onsite, Monday–Friday Schedule: 10:00 AM–7:00 PM Employment Type: Full-Time, Direct Hire Seeking an Order Fulfillment Specialist to manage complex customer orders involving large, high-value products from contract completion through delivery and installation. This role combines order management, logistics, operations, and customer service, with a strong focus on coordinating deliveries, third-party logistics providers, internal teams, and customer communication. What You'll Do Manage the end-to-end order fulfillment process from order confirmation through delivery, installation, and billing Serve as a primary customer contact after the sales contract is signed, providing proactive order and delivery updates Coordinate delivery dates, logistics activities, job assignments, and order completion Monitor order status and proactively address delays, expirations, and potential backlog slippage Coordinate with third-party logistics providers, internal teams, and customers to support smooth deliveries Process purchase orders and support accurate inventory and stock movement Maintain accurate customer, order, and service information within CRM and ERP systems Respond to customer inquiries and provide timely, professional solutions Support customer care activities and post-delivery follow-up Conduct customer satisfaction outreach following delivery and proactively resolve outstanding concerns Ensure orders are processed accurately and in accordance with internal policies and sales conditions Support both B2B and B2C customer segments and cross-train across multiple business lines What You Bring 2–3+ years of experience in order management, customer service, fulfillment, logistics, operations, or a related role Strong customer service experience in a fast-paced, customer-focused environment Experience coordinating logistics and working with third-party logistics providers Ability to manage a high volume of active orders while maintaining accuracy and attention to detail Excellent verbal and written communication skills Strong sense of accountability and ownership of customer needs Strong organizational, time-management, and problem-solving skills Ability to prioritize multiple customer and operational needs simultaneously Comfort working across multiple business systems and maintaining detailed order information Ability to work onsite in Jersey City Monday–Friday on a 10:00 AM–7:00 PM schedule Preferred SAP experience CRM system experience Experience supporting luxury goods, premium products, large capital equipment, or other complex delivery-based products Experience supporting both B2B and B2C customers Compensation And Benefits $75,000–$85,000 annual salary, based on experience Full benefits package 401(k) with company match Full-Time, Direct Hire position Opportunity to join an established organization with a strong focus on customer experience and operational excellence #J-18808-Ljbffr