Remote Customer Support Manager & QA Coach
AECOM
AECOM is seeking a Customer Support Manager to lead the CTrides customer support center. This role will manage the team, ensure service quality, and streamline operations in a remote-first setup with in-person training when needed. You will own knowledge content, QA processes, and tool improvements, coordinating with the Program Director and transportation partners to keep routes and service information accurate. Excellent communication and coaching skills are required. #J-18808-Ljbffr
Vacancy posted 2 days ago
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