Genesys Cloud CX Engineer

Genesys Cloud CX Engineer

Role: Genesys Cloud CX Engineer Mode Of Interview: Video Call Customer: BridgePoint Location: Remote Visa: Any except H1B, OPT, CPT Term: Long term Must have LinkedIn I'd

Primary/Essential Skills And Qualifications:

• 5+ years IP Telephony/VoIP experience is required
• Knowledge of VoIP equipment, implementations and support is required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• Genesys Could CX certification is a plus
• Knowledge of Media / Voice gateway knowledge preferred
• Knowledge of SIP Protocol implementation and support preferred
• BS preferred, Associate's degree in IT related field required
• Excellent client service attitude and team focus
• Understand best practices for a service organization
• Development skills/certifications as a plus are:
• Java/Java Script
• HTML
• Rest WEB Services
• Genesys Cloud CX API's
• Microsoft SQL Server
• Web-services, 3rd party API's