Customer Service & Supply Chain Specialist
Full-time
Globalchannelmanagement
Customer Service & Supply Chain Specialist for a global manufacturer of industrial and consumer products. This is a B2B role not a call center. Youll own a set of business accounts and manage their orders from entry through delivery and invoicing working closely with Supply Chain to keep product moving.
What youll do:
- Own the full order-to-cash process for assigned business customers: order entry tracking deliveries invoicing credits and returns
- Partner with Supply Chain planning and logistics to fix supply shortages delivery delays and backorders
- Balance customer needs against what Supply Chain can deliver and set clear expectations
- Process and manage orders in SAP
- Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
- Handle complex customer cases to minimize disruption and downtime
- Gather customer feedback and find ways to improve service and retain accounts
- Visit customers occasionally
Required (please make sure your resume shows these):
- 25 years in B2B customer service order management supply chain or inside sales at a manufacturer distributor or logistics company
- Hands-on order-to-cash experience
- SAP or another ERP (Oracle JD Edwards Microsoft Dynamics)
- Working knowledge of supply chain : inventory backorders shipping and logistics coordination
- A CRM such as Salesforce
- High school diploma or GED
A plus: chemicals adhesives industrial or consumer packaged goods experience.
Vacancy posted 7 days ago
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