CUSTOMER SERVICE AGENT

JOB SUMMARY: Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk. Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping. Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.ESSENTIAL JOB RESPONSIBILITIES:Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facilityWill assist the supervisors, manager in the actual operation of the facilityResponsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced depositUnderstand Ice Arena policiesPerform other work as assignedAdhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety ManualBe prepared to respond to medical emergenciesHave a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the informationAssist all employees of the Park District as neededOther related job duties as assigned.COGNITIVE SKILLS REQUIRED:Must be able to read, write and organize materialsMust be able to communicate effectively orally and in writingMust be able to troubleshoot, solve problems and exercise good judgementMust be a self-starter able to work with minimal supervisionMust be able to assist customers both in person and by phone in a professional and courteous mannerMust be able to register participants for various programs with consistency and accuracyMust be able to handle pressure and an active environmentMust be able to communicate with all departmentsJOB SKILLS AND QUALIFICATIONS:Professional demeanor and outstanding customer service skillsAccurate in work with great attention to detailAbility to diffuse difficult situations or contentious customer interactionsAbility to handle emergencies in a calm and professional mannerKnowledge and skills with computers and software including Microsoft OfficeAbility to learn additional software and systems required for business transactionsEDUCATION AND TRAINING:Customer Service experience preferredCPR/First Aid Certified.PHYSICAL REQUIREMENTS:STANDING: Extended periods of timeSITTING: SomeWALKING: SomeLIFTING: Occasional under 25 poundsSTOOPING: Yes, to retrieve information from low filesREACHING: MinimalCLIMBING: MinimalVERBAL: Extensive, must be able to communicate with in-person customers and over a phoneVISION: Extensive, must be able to read, write and use a computerHOURS:The Customer Service Agent may work any hours that Park District facilities are open.Part-Time Benefits:Discounted individual fitness membership at Racquet Fitness CenterDiscounted golf fees and driving range tokens at Coyote RunIndividual admission to open skate at H-F Ice ArenaIndividual Lions pool pass20% off (1) facility rental/year20% off birthday party package for child(ren)20% off program feesIrons Oaks ropes course & climbing towerIndividual ski rental at Irons Oaks (cross-country skiing)457 Retirement PlanParticipation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).Paid CPR/AED training and certification.Additional benefits for facility employees only.Paid Leave Time Off #J-18808-Ljbffr Homewood--flossmoor-Park-Distric