Application Support Engineer
Virtual Vocations Inc
Supporting enterprise customers across the United States, the full-time hybrid Application Support Engineer will investigate and troubleshoot complex issues, manage support cases, and collaborate with various teams to enhance customer satisfaction and product quality. Key responsibilities Investigate and troubleshoot complex customer issues, analyzing logs and data to identify root causes Act as the technical owner of support cases, driving incidents through to resolution and coordinating with Engineering for code changes Create high-quality Jira tickets to facilitate quick resolution of issues by engineering teams Required qualifications Experience in L3 Application Support, Technical Support, or Product Support roles for external customers Practical SQL experience and familiarity with writing and running queries Experience with scripting or programming concepts, including JavaScript Strong problem-solving skills with a structured approach to troubleshooting Interest in AI and emerging technologies to improve customer outcomes and team efficiency
Vacancy posted 1 day ago
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