Director, Client Center Events

JPMorganChase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history spanning over 200 years, operating in more than 100 markets worldwide with over 250,000 employees. JPMorganChase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.

As an Executive Director in the Client Center Events team, you will be a strategic leader responsible for setting the direction, operational excellence, and client experience across both the Exchange and Rockefeller Client Centers at 270 Park. You will oversee a high-performing team of meeting planners and support staff, including direct oversight of the Catering Vendor Partner and full accountability for the catering subsidy and P&L. You will drive innovation and continuous improvement while ensuring alignment with organizational goals and standards, fostering strong relationships with line of business event teams, in-house partners, clients, executives, and vendor partners.

Job responsibilities

• Strategically develop and execute the long-term vision for both client centers, ensuring alignment with firmwide business objectives and the unified 270 Park operational model.
• Effectively manage meeting space criteria, balance workflow and escalations, and build business cases to support new initiatives, capital investments, and operational improvements.
• Seamlessly oversee the planning and execution of high-profile meetings, conferences, and events, consistently upholding white-glove service standards across both client centers.
• Proactively lead catering menu engineering, on-site event management, logistics, and scheduling to optimize operations and client satisfaction
• Collaboratively partner with internal business leaders and senior management to create exceptional experiences that embody JPMorganChase's business principles and strategies.
• Closely collaborate with internal stakeholders-including facilities, security, IT, and other support functions-to ensure flawless event delivery and operational excellence.
• Directly hold oversight of the Catering Vendor Partner, maintaining full P&L accountability for the catering subsidy and integrating operations with the broader event strategy.
• Diligently manage budgets, financial reporting, and compliance, proactively mitigating operational and financial risks to ensure seamless catering and event operations.
• Consistently build, mentor, and inspire a high-performing, collaborative team, championing professional development, succession planning, and talent retention across both centers.
• Inclusively foster a supportive leadership culture that encourages innovation, welcomes new ideas, and drives continuous improvement.
• Innovatively evaluate and deploy technologies to enhance event management and client engagement, establishing KPIs to drive accountability and ensure strict compliance and risk management.

Required qualifications, capabilities and skills

• 10+ years of progressive experience in hospitality, event management, or client services, with at least 5 years in a senior leadership role.
• Proven track record of leading large teams and managing complex, high-profile events in a corporate or luxury environment.
• Demonstrated ability to develop and execute strategic plans, drive transformation, and deliver measurable results.
• Exceptional interpersonal, communication, and influencing skills, including experience engaging C-suite executives.
• Data driven to present performance of business and build business case scenarios
• Highly organized, self-directed, proactive, and creative, with the ability to navigate ambiguity and thrive in a fast-paced environment.
• Strong financial acumen and experience managing vendor relationships and full P&L.
• Proficiency in Excel, PowerPoint, Word, and familiarity with Events Management Platforms.
• Willingness to travel as needed, estimated at (25%).
• Experience in meeting planning within the financial services industry.
• Advanced knowledge of event technologies, and process improvement methodologies.
• Experience with hybrid and virtual event platforms and digital engagement tools.
• Change management and organizational development expertise.
• Bachelor's degree required

Preferred qualifications

• Master's degree or relevant professional certifications preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $156,750.00 - $235,000.00 / year