Service Administrative Assistant

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ARK Systems

At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you.

What you bring:

• Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines.
• A positive and respectful attitude and maintain good working relationships with management staff and employees.
• Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work
• Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Good oral/written communication skills are necessary.
• Must be able to work in a high volume/fast-paced environment and handle multiple tasks.

What we offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Tuition Reimbursement
• Referral Program
• Life Insurance
• Paid Vacation and Sick Leave
• 9 Paid Holidays

Duties/Responsibilities:

• Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
• Assists in review certification reports for noted deficiencies found during routine testing
• Research pricing, prepare proposals, and obtain customer approval as required
• Schedule/ coordinate with service dispatch for technician to complete approved work
• Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
• Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
• Process material requisitions for service related work
• Open and closes work orders, update customer notes, etc.
• Assist with communications with field staff as needed
• Assist with Service invoicing
• Customer support and satisfaction liaison
• Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
• All other duties as assigned

Education and Experience:

• Associate's degree or equivalent experience and knowledge is required.
• Minimum of 3 years experience
• Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Good oral/written communication skills are necessary.
• Must be able to work in a high volume/fast paced environment and handle multiple tasks.
• Should be comfortable answering a phone and making calls for possible entirety of shift.

Physical Requirements:

• Must be able to lift up to 20 pounds at times.

ARK Systems is an Equal Opportunity Employer