Resident Advocacy Director (Licensed Social Worker) - Navion

Navion is on a mission to elevate health and quality of life for seniors through truly transformative care coordination initiatives – Navion Cares – a standard of care for every resident within the Navion communities. As the Resident Advocacy Director (RAD) at our Assisted Living community in Southeast Charlotte, you will serve as a key support in resident care, assisting with clinical coordination, care management, family communication, and Navion Cares implementation to ensure continuity and quality of services.

You will spearhead enrollment in Medicare care coordination programs, develop and implement personalized care strategies, and ensure cohesive collaboration across interdisciplinary teams and external partners. Additionally, using your unique training and experience, you will provide vitally necessary behavioral health services to community residents.

At Navion, you’re not just joining another senior-care team—you’re part of a movement to empower residents, families, and team members through innovative, mission-driven clinical solutions. If you’re ready to champion transformative care coordination and elevate the standard of senior health and wellness, we’d love to meet you!

Requirements

• Active Licensed Clinical Social Worker (LCSW) credentials in North Carolina

• Strong clinical background with proven experience in care management, or a direct care role within a healthcare setting.

• Experience in geriatric care, particularly with dementia and cognitive decline.

• An understanding of clinical workflows, resident assessments, and care plan development.

• Highly organized and self-motivated, with the ability to manage a caseload of residents.

• Exceptional ability to build rapport and communicate effectively with residents, families, and community team members.

• Experience delivering behavioral health interventions and psychotherapy.

Preferred Skills & Attributes

• Comfort with electronic health record (EHR) systems

• An understanding of Medicare care coordination programs

• Demonstrated track record of data-driven process improvement

• Heart First mindset treating every interaction with empathy, dignity, and respect

• Strong understanding of interdisciplinary roles and cross-team collaboration

Key Responsibilities

You will serve as the central care coordination specialist for residents at our senior living community in Southeast Charlotte, revolutionizing how we deliver clinical support to residents and families.

• Program Enrollment & Care Management  
Enroll eligible residents in care coordination programs suitable to their specific diagnoses and person-centered care plan goals, then fulfill all program requirements and monthly duties to ensure each care plan runs smoothly and delivers the right level of support.

• Partnerships & Service Coordination  
Serve as the key support person and provide care coordination services for residents receiving medical, hospice, home health, therapy, and pharmacy services. Work alongside Navion’s clinical team members to manage referrals, scheduling, and documentation, while having regular communications with residents’ PCP so that every service is seamless and focused on resident needs.

• Resident, Family, & Team Engagement  
Build trusted relationships with residents, families, and interdisciplinary teams through regular check-ins, clear communication and proactive advocacy, ensuring preferences are honored and concerns are addressed. You will play a key role in Care Plan meetings for community residents.

• Community Team Member Partnership  
Partner with the Director of Clinical Services, nursing team members, and Resident Care Coordinators to absorb key care coordination tasks and coach on workflows and documentation, freeing them to concentrate on direct resident care and enhancing overall team performance.

• Behavioral Health & Psychotherapy  
Facilitate psychosocial assessments, deliver individual and group psychotherapy sessions as needed, and align behavioral health interventions with each resident’s overall care plan.

Benefits

• Competitive salary commensurate with experience, plus bonus opportunity tied to successful program metrics

• Comprehensive benefits package, including full medical, dental, and vision coverage, plus employer-sponsored 401k plan and matching

• Professional development support

• Opportunity to participate in a best-in-class care coordination model and make a tangible impact on seniors’ lives

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